Experience

• 

  Amazon

  • Executive Assistant II

    • Jul 2023 - Present

  • Executive Assistant

    • Jul 2022 - Jun 2023

  • Machine Learning Operations Manager

    • May 2022 - Jul 2022

  • Operations Manager

    • Aug 2021 - May 2022

    Leading a cross-functional team of 12 Investigation Specialists with a focus in process management. • Empowering employees in an agile culture with the necessary tools and resources to achieve their daily goals and set expectations. • Create and update weekly and monthly business review among other managers to discuss team performance and program metrics. Provide feedback and create an improvement plan to increase team efficiency.

  • Program Specialist

    • Jul 2020 - Aug 2021

    Key to the expansion of a US pilot program to CN’s operation. • Analyze data to find patterns in Sellers’ behavior that violates Amazon’s policies. Identify and articulate issues, translates them into business requirements.• Implement changes to the standard operating procedure based on quality audits of the

  • Quality Auditor

    • Sep 2019 - Jul 2020

    • Perform internal audits to ensure quality results and identify root cause and areas of improvements in the process audited.• Close loop on audit observations. Take end-to-end ownership to collaborate with Operations to ensure identified issues are addressed and improvement has been sustained.

  • Investigation Specialist

    • Oct 2018 - Jul 2020

    • Conduct thorough investigations for assigned CTI and maintained 98%+ quality audit score.

• 

  Snohomish County Sheriff's Office

  • Everett, Washington

  • Accounting Technician II

    • Jan 2015 - Oct 2018
    • Everett, Washington

    • Increased proficiency by creating new and more efficient processes, spreadsheets and logs. • Maintained electronic and manual records, files and databases; created and interpreted financial information and reports generated by accounting systems; provided information and advice to management as needed. • Owned the preparation and processes of employee payroll and compensation records to initiate payroll changes.

• 

  Tulalip Resort Casino

  • United States
  • Hospitality
  • 700 & Above Employee

  • Accounting Clerk

    • Nov 2014 - Jan 2015

  • Revenue Auditor

    • Jul 2008 - Nov 2014

    • Perform Financial Audits such as reconciling, prepare receipts, review general ledger, and summarize information as requested.• Work with Federal and State guidelines and maintain accurate regulatory Audits.• Utilize knowledge of word processing database and spreadsheets software• Increased proficiency in auditing by creating spreadsheets and logs.• Caught fraudulent activities during audit and helped to set up procedure to prevent future occurrences.• Assists in the monthly physical count of inventory as deemed necessary.

  • Cage Cashier

    • Aug 2007 - Jul 2008

• 

  United Way of Snohomish County

  • Everett, Washington

  • Asset Specialist

    • Nov 2011 - Apr 2012
    • Everett, Washington

• 

  Moneytree

  • Everett, Washington

  • Vault Teller

    • May 2006 - Aug 2007
    • Everett, Washington

• 

  U.S. Bank

  • Everett, Washington

  • Teller

    • Jan 2005 - Jul 2005
    • Everett, Washington