Experience

• 

  The University of West Alabama

  • United States
  • Higher Education
  • 700 & Above Employee

  • Director for Institutional Effectiveness and Strategic Planning

    • Sep 2022 - Present

  • Assistant Director for Institutional Effectiveness and Retention

    • Mar 2022 - Aug 2022

• 

  University of North Alabama

  • United States
  • Higher Education
  • 700 & Above Employee

  • Director for Academic Affairs/SACSCOC Liaison

    • Mar 2021 - Present

  • Associate Director of Academic Affairs/SACSCOC Liaison

    • Jul 2019 - Present

    This specialized position involves the independent performance of numerous functions required for the realization of the responsibilities attendant to the Office of Institutional Research, Planning, and Assessment. Duties of the position require the incumbent among other things, to routinely handle confidential material; process correspondence and data which are vital to UNA (i.e. accreditatiocompliance with ACHE mandates, adhering to governmental and sponsor requirements); manage the flow of visitors, information, and communications; utilize computer applications (e.g. ARGOS, word processing, spreadsheets, databases, desktop publishing, flow-charting and presentation software); serve as the receptionist and initial point of contact for all visitors to the Office of Research; and to and interface with individuals from campus and the community. This position requires the individual to have excellent organizational, computer, and communications skills. Other requirements include the following: research information/topics as assigned by IR professional staff; schedule appointments; make travel arrangements; maintain calendar(s); prepare expense vouchers, disbursement requests, and budget requests as directed by the IR professional staff; process, distribute, and file documents according to office procedure manual; and prepare reports as requested ensuring accuracy of data and clarity of presentation. Assist department staff in managing activities, meetings, projects, etc.; act as a liaison between various offices and departments of the University, coordinating work and sharing appropriate information.

  • Assessment Analyst

    • May 2017 - Present

    • Supports academic department chairs and faculty in the articulation and use of learning outcomes• Guides and supports the development of goals and assessment strategies within administrative and educational support departments• Develops continuous improvement processes in academic, administrative, and educational support assessment to aid in institutional strategic planning and accreditation requirements• Enhances existing data systems and develops new data systems to support academic, administrative, and educational support assessment• Works with vice presidents, deans, department chairs, and directors in the development and evaluation of departmental/program review for all units• Maintains and generates information from the institution’s annual reporting system• Maintains and generates information from semester course evaluations • Designs and conducts faculty/staff workshops, seminars, and other professional development processes focused on assessment and institutional effectiveness• Serves as a member of the Office of Institutional Research, Planning, and Assessment team to support data-driven decision making for planning, budgeting, and resource allocation• Prepares assessment reports and data for campus dissemination, accreditation documentation, and other purposes• Provides professional assistance in the area of educational research, trend analysis, and institutional effectiveness analysis• Updates annual and semester reports on the office’s website• Provides status reports on on-going projects• Defines, analyzes, plans, and implements solutions to improve operational efficiencies• Composes correspondence and generates reports• Performs related duties as required or assigned

• 

  Renana Studios, LLC

  • Florence, Alabama Area

  • Owner

    • Oct 2010 - Mar 2016
    • Florence, Alabama Area

    Successfully operated and controlled small business. All marketing and campaigning for business.Managed all business, including books and accounting. Successfully made a profit each year in business without debt or excessive overhead. Streamlined business processes. Organized multiple teacher schedules within studio. Certified in the International Kindermusik program. Teaches music classes for 0-7-year-olds. Taught private lessons in piano, voice, and woodwind instruments.

• 

  Lionbridge

  • Internet Assessor

    • Jun 2015 - Dec 2015

    Viewed online search results in order to improve their content and quality; was required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used; reviewing the language used in the search results by examining grammar, tone and cultural relevance; made a valuable contribution by expressing opinion on the quality and content of what is currently out there on the web; was a part of improving the quality of one of the largest search engines in the world using both my PC and Smartphone.

• 

  Meridian Coach and Travel

  • Meridian, Ms

  • Marketing Specialist

    • Jan 2006 - Jan 2015
    • Meridian, Ms

    Produce and design all pamphlets for educational programs. Web page design and maintenance. Book, schedule,and order tour information when needed. Discuss budget needs for marketing and design. Discuss Marketing strategies and outlay an effective plan to reach targeted audiences. Cleaned buses and helped maintain facilities on bus.

• 

  University of North Alabama

  • Florence, AL

  • Administrative Specialist

    • Jul 2011 - Apr 2014
    • Florence, AL

    Helped coordinate large events for student organization. Submitted purchase orders, requisitions, and other payment methods for processing. Organized large mail outs (500+) to district and state schools, took payments for events, managed financial affairs of band organization. Booked and coordinated vendors for events in which the band participated (over 230 members). Worked with all Microsoft Office programs. Cataloged and maintained over 5000 music scores and compositions. Promptly met deadlines. Handled sensitive organization information with care. Maintained combined budget of over $75,000 annually.

• 

  State Farm

  • Florence, Alabama Area

  • Customer Service Representative

    • Jul 2010 - Apr 2012
    • Florence, Alabama Area

    Licensed in Property and Casualty Line of Insurance. Took payments, made policy changes, kept files and journals of logged information/changes, created follow up profiles and keep policies current, submitted complete applications with all required criteria. Basic underwriting at initial stages of application. Followed guidelines for applications and provide all required paperwork need to complete applications. Constantly problem solved customer accounts. Maintained relationship with customer. Met annual sales goals. Acquired new business for agency. Built relationships with vendors working in partnership with agency. Efficient in State Farm ERP program-ABS and NECHO (sales representative view). Kept current call log of all conversations. Efficient in call marketing.

• 

  El Reposo Nursing Facility

  • Florence, Alabama Area

  • Dietary Manager

    • Jun 2007 - Aug 2008
    • Florence, Alabama Area

    Managed Dietary Staff of twelve people. Organized work schedules for entire department. Managedbudget and also programs dealing with all orders and expenses of food. Programmed all dietary files and resources with electronic filing system instead of paper filing technique. Organized all menus and supplements for patients in nursing facility. Charted all fluctuations in dieting habit with each patient. Kept documentation of all transactions of meals for all clients. Made budget cuts by extensively researching food programs and providers. Followed all State regulations for dietary menus, meals, supplements, filing, and documentation. Worked with other staff on committees to see the safety and provision of all patients. Worked on patient care teams to discuss patient eating habit and weight loss or gain.