Experience

• 

  Eden Springs

  • Isreal

  • Global Operations and tier2/tier3 support manager

    • Sep 2016 - Present
    • Isreal

    Eden Springs is a group operating in the business field of water and coffee solutions for the domestic and business sectors in around 19 markets in Europe and in Israel.Restructured the Global Support and Operation team by creating a tier2 tier3 defined hirarchy, defining and creating the additional positions to support that new structure, recruiting the necessary professionals to fill the new roles, creating a well defined map of responsibilities per each tier, - internally and facing the various parties with which the team interacts -, and defining cross teams working procedures to meet the new team structure and working methodology.Managing a team of 7 professionals (DBA, system analysts, developers) responsible for the operation, monitoring and tier2/tier3 support of the production activities of all markets incorporated in the Eden Springs group (Europe and Israel).Responsible for the distribution of the workload, prioritization of tasks and overall supervision over the team's various areas of responsibility.Also governing the software version control and delivery to production, Databases maintenance and updates, and maintaining of the QA environments (SW and DB aspects).Acting as a focal point for the markets regarding production issues and improvement requests. Communicate with the various stakeholders throughout the group on daily basis.Managing ad hoc projects involving coordination between internal teams, 3rd party contractors and customer representatives.Taking part in managerial strategic meetings.

• 

  IITC College

  • Freelance JAVA instructor

    • Nov 2017 - Mar 2019

    Part time freelance JAVA instructor in QA automation courses on behalf of "IITC"

• 

  Clal Insurance company Ltd

  • Tier 3 production support dev team leader

    • Jan 2011 - Sep 2016

    Responsible of a team of three programmers in "long-term savings" division of "CLAL". Responsible for managing the team tasks, coordinating activities with customer representatives and system analysis teams, cooperating with other development and testing teams in and outside the division and coordinating the development process and timetable with the version management team.

  • Operations Coordinator

    • Feb 2009 - Jan 2011

    Worked hand in hand with the operational team of the customer. Was in charge of laying down the daily operational execution plan, monitoring batch processes progress and results (using SQL queries), troubleshooting and handling crisis situations.

• 

  Amdocs

  • Amdocs, Israel

  • R&D Development Team Lead

    • Jan 2007 - Dec 2007
    • Amdocs, Israel

    Led a team of three programmers, which was part of the “Invoicing” project, and was responsible for supporting production. I have Managed the team tasks, and coordinated activities with an offshore Amdocs Invoicing team located in Cyprus.Worked hand in hand with various test teams regarding training sessions and participation in test plans design.

• 

  Amdocs

  • United States
  • Software Development
  • 700 & Above Employee

  • Senior Programmer in the R&D Division

    • 2004 - 2006

    Wrote design documents and developed new features in the “invoicing” module of Amdocs billing software.Along with that I was supporting customer sites overseas (development and QA).

  • Senior Programmer Billing team of VD2 project

    • 2001 - 2004

    Programming in C and COBOL. Tasks including design and development, training of new team members, holding knowledge transfer sessions for other development teams and supporting the customer's production versions on site in Dusseldorf Germany.

  • QA - System Test team member at VD2 project

    • 1999 - 2001

    my responsibilities included planning and execution of testing plans at sub system and system test levels.

  • Amdocs QA consultant in Germany

    • Nov 1999 - Apr 2000

    On-site QA consultant - on behalf of Amdocs - to the UAT teams in Vodafone (VD2) Germany.

• 

  Israeli Air Force

  • autopilot systems electronics technician

    • Jul 1988 - Jul 1991

    maintaining and fixing electronic hydrologic autopilot aircrafts systems.