Experience

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  Pineapple Hospitality Company

  • Bellevue, Washington, United States

  • Director of Purchasing & Retail

    • Apr 2014 - Feb 2021
    • Bellevue, Washington, United States

    Nationalized purchasing for hotel operations.Spearheaded online retail program.Onboarded 6 hotels in a 5 year period.

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  Retriever Payment Systems

  • Practice Management Consultant

    • Mar 2013 - Mar 2014

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  The Maxwell Hotel

  • General Manager

    • Jan 2011 - Mar 2013

    After my successful 6 month run as Assistant General Manager, I was promoted to General Manager in January of 2011. As General Manager I was responsible for:• Maintaining a budget for each department of the hotel• Reviewing, daily, the Profit & Loss report to ensure we were remaining on track with the budget• Developing, improving and implementing new procedures for each department of the hotel• Leading weekly workshops and training sessions for each department• Communicating budgets, occupancy figures, successes and areas of improvements on a daily to weekly basis with our corporate officers

  • Assistant General Manager

    • Jul 2010 - Jan 2011

    As the Assistant General Manager, I immediately set out to help streamline processes & establish a training program that could help get the hotel to function as efficiently as possible. My main focus was training the Housekeeping and Front Desk departments. I spent time training them on the basics of authentic hospitality. I showed the Front Desk staff how to read clues in the guests that would help them anticipate the guests’ needs. I worked with the Housekeeping Director to shave minutes off of the room cleaning time.I also set out to improve the line of communication between the two departments. Improved communication allowed for a more effective implementation of the daily tasks within the hotel.During my employment, The Maxwell Hotel secured a “Top 5 Hotel in the city of Seattle” position on the peer review website, Trip Advisor. To have gone from unranked to Top 5 out of 120 hotels in less than one year was an incredible honor and victory for us. Our greatest honor in 2010 came when we were awarded “Top 10 Most Trendy Hotel” for the entire United States.

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  Tulalip Resort Casino

  • United States
  • Hospitality
  • 700 & Above Employee

  • Guest Services Manager

    • Jan 2008 - Jul 2010

    • As the pre-opening Guest Services Manager I created the Standard Operation Procedure manual, training manuals and training schedules for the Guest Services Department.• Hired, trained and managed a staff of 75 team members in the fields of Bellmen, Concierge, Doormen, Shuttle Drivers and Valet Attendants.• Responsible for creating and maintaining an operating budget of four million dollars annually.• With my procedures and training methods in place we were able to secure a AAA Four Diamond Award in our first year of operation.• During my time at the Tulalip Resort I have additionally become well versed in the Housekeeping, Front Desk and In-Room dining departments.

  • Apprenticeship Manager - Hospitality

    • Dec 2006 - Jan 2008

    • Attended many of the early conceptual design meetings as well as the majority of the construction meetings for the new property.• I was asked to add input into decisions such as outlet names, paint schemes, linen selection, etc.. • I was tasked with and successfully completed the creation the Culture of Hospitality that we would be utilizing throughout the entire Resort property. • During my apprenticeship I attended Hotel Management classes provided by both the Edmonds Community College as well as the Everett Community College. • Shadowed the front office departments of the Pechanga Casino Resort in Temecula, California for five weeks. • Upon successful completion of my apprenticeship I was awarded the position of Guest Services Manager.

  • Inventory Technician - Slot Department

    • Aug 2004 - Dec 2006

    • Responsible for the inventory and distribution of over 100 different Slot Machine repair parts for 3200 slot machines at 2 different sites.• I maintained an accurate count of over 2.5 million dollars worth of Slot Machine software and hardware.

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  United States Air Force

  • Avionics Technician

    • Sep 2002 - Aug 2004

    • Worked under harsh and demanding conditions to keep planes constantly on the ready for transportation. • Showed extreme attention to detail. • Learned the importance of “doing whatever it takes to get the job completed correctly and on time.”• I left the Air Force with an Honorable Discharge.