Experience

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  Everrich Duty Free Shop

  • Taiwan
  • Retail
  • 100 - 200 Employee

  • Project Planner

    • Jun 2021 - Mar 2024

  • Store Leader

    • Feb 2020 - May 2021

• 

  Global Village Organization

  • Kaohsiung City, Taiwan

  • English Foreign Language Teacher

    • Nov 2018 - Jun 2019
    • Kaohsiung City, Taiwan

    Elementary, Intermediate, Vocabulary, Business English, GEPT, and TOEIC courses.Preparing, planning and designing learning goals and teaching content for different classes.Strong ability to tailor-make each individual class to suit learners' needs.Evaluating learners' progress and addressing points to improve on.

• 

  普拉達

  • Italy
  • Retail Luxury Goods and Jewelry
  • 700 & Above Employee

  • Sales Associate

    • May 2016 - Feb 2017

    Developing and rendering top-notch service to Taiwanese-based customers.In charge of women's ready-to-wear items.Women's ready-to-wear inventory control.Monthly and half-yearly stock takes for women's ready-to-wear items.Weekly update women's merchandising team on the current inventory level and customers' feedbacks.Ability to effectively extend/maintain customer relationships through digital devices and platforms.Producing daily closing sales reports with analytical data.Following up with recent purchase customers to ensure they are satisfied with the products.Utilizing the CRM system to analyze newly assigned customers' previous purchases.

  • Sales Associate

    • Jun 2014 - Apr 2016

    Developing both international and local regular customers.In charge of men's bags and shoes items.Men's bags and shoes inventory control.Monthly and half-yearly stock takes for men's items.Capability to resolve customer complaints and urgent requests.Weekly update men's merchandising team on the current inventory level and customers' feedbacks.Utilizing CRM to analyze client spending and buying patterns and update them on newly launched items.Handling daily inventory transfer between stores.Building loyal frequent traveler customers (3 VICs in 2015).Producing both qualitatively and quantitatively analyzed the weekly sales reports.Exceptional customer service - compliment letters received.Excellent stock management skill.Top sales for men's eyewear and bag collections.Sending thank-you notes to customers after their purchases.

• 

  DFS Group Limited

  • Singapore

  • Sales Associate

    • May 2013 - May 2014
    • Singapore

    Taking care of Celine and Givenchy counters.Celine and Givenchy's items stock management.Half-yearly stock takes for Celine and Givenchy's items.Regularly changing the VM display according to the guidelines provided by Celine and Givenchy.Developing both frequent flyer (Indonesian and Malaysian) and local customers.Retail clienteling skills for both international and Singaporean-based customers.Completed DFS internal sales training program – Apprentice.Exceptional service level based on the "Mystery Shopper Scheme" report.100% target achieved on average.Ability to change VM display guidelines given by the brands.