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Troy Moss is a seasoned banking professional with 26 years of experience in management, business development, and customer retention. He has held various leadership positions, including District Sales Manager, Branch Manager, and Store General Manager, and has a strong background in mortgage lending, commercial lending, and commercial banking. Moss holds a degree in Finance from Schreiner University.

Experience

    • United States
    • Financial Services
    • 700 & Above Employee
    • District Sales Manager
      • Dec 1997 - Present

      Primarily responsible for coordinating and directing the sales and service efforts of 11 retail branches (Instore) to maximize branch profitability and sales performance by attracting new client relationships and by retaining and expanding existing client relationships. Provide sales support and training to ensure effective sales techniques and performance.• District finished #1 to plan in service charge revenue, sales production per branch, mortgage revenue, and new loan production for all Instore Regions in the company (7 states) for consecutive 4 years from 2006 to 2009.• From 2006 to 2010, increased Mortgage and Net Interest Revenue by over 100%. • From 2006 to 2010, increased investment and mortgage revenue production by over 212% and 430%, respectively.• From 2006 to 2010, generated 290% increase in consumer loan production.• Employee Development and Retention• Work closely with the new Tulsa Consumer Branch Delivery Manager in developing and designing the Tulsa Branch Delivery Playbook and Quarterly Business Plan.• Embrace the Branch Managers Scorecard to have each branch think of their branch as more of their own business.

    • Branch Manager V
      • Jun 2002 - Feb 2006

      Responsible for managing 12 or more employees and with the highest levels of revenue, sales, and transactions throughout the Consumer Division. Implement an aggressive marketing program including small business calls, telemarketing efforts through leadership, coaching and consulting. Formulate and expand business development activities within market area through aggressive calling, involving constant contact with existing and potential clients, and identify and refer potential business to other areas of the bank as appropriate. • From 2002 to 2006, increased deposit and loan portfolio from $58 million to $102 million.• Led the NE Oklahoma Region in top credit life sales in conjunction with booked consumer loans.• Recognized at annual conference for top Branch Manager with sales/revenue production.• Stretched and challenge my team to get better, as a result had the top Assistant Branch Manager and Banker in the company for their performance.• Strong sales point revenue, transaction volume, and loan and deposit growth in 2005 to be re-leveled to a Level V. The highest level of performance for Branch Manager within the company.• Led all branches in the company in sales point production of 13,566. In addition, sales production per FTE.

    • Instore Branch Manager
      • Jun 1999 - May 2002

      • First ever Instore Branch Manager asked to manage 2 locations and led a team of 11 employees.• Achieved #1 Instore Branch Manager in the Company.• Ranked #1 for both Branch and Individual sales and revenue production for all Instores.• Combination of the two locations over the period increased loan production each year and in 2001 144% growth over 2000.• Increased new account volume, deposit growth, and booked loan production to levels never experienced before in the Instores, resulting in first ever Level III Instore.

    • Assistant Branch Manager
      • Sep 1998 - May 1999

    • Instore Banker
      • Dec 1997 - Aug 1998

    • Store General Manager
      • Sep 1990 - Nov 1997

      Primary responsibilities were recruiting, training and developing employees, controlling inventory levels, maintaining wage budgets and expenses, and preparing annual goals and budgets.

Education

  • 1985 - 1990
    Schreiner University
    BSA, Finance

Suggested Services

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Industry Focus. “Banking and Financial Services”

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