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Travis Martinez

Network Operations Center Engineer at Fatbeam
Intro Book
Data Analyst with expertise in graphic design, sales, and customer service.
  • Claim this Profile
Location
Eagle, Idaho, United States, US
Languages
  • English Native or bilingual proficiency
Skills
  • Adobe Creative Suite
  • Graphic Design
  • Photoshop
  • Sales
  • Graphics
  • Show all
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Bio

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Topline AI
Travis Martinez is a seasoned professional with 9 years of experience in customer service, sales, and graphic design. He holds a Data Analyst Career Certificate from Idaho State University and has completed various online courses in data science and IT. Travis is proficient in Adobe Creative Suite, graphic design, and sales, and has worked in various roles, including customer service representative, sales associate, and tech support.

Credentials

  • CompTIA Data+ (DA0-001) Cert Prep: Domain 3.0 Data Analysis
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • CompTIA Data+ (DA0-001) Cert Prep: Domain 4.0 Visualization
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • CompTIA Data+ (DA0-001) Cert Prep: Domain 1.0 Data Concepts and Environments
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • CompTIA Data+ (DA0-001) Cert Prep: Domain 2.0 Data Mining
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • CompTIA Data+ (DA0-001) Cert Prep: The Basics
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • The Non-Technical Skills of Effective Data Scientists
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • CompTIA IT Fundamentals+
    CompTIA
    Jun, 2023
    - Apr, 2026
  • Using Databases with Python
    Coursera
    Apr, 2023
    - Apr, 2026
  • Using Python to Access Web Data
    Coursera
    Jun, 2022
    - Apr, 2026
  • Python Data Structures
    Coursera
    May, 2022
    - Apr, 2026
  • Programming for Everybody (Getting Started with Python)
    Coursera
    Apr, 2022
    - Apr, 2026
  • Google IT Support Specialization
    Coursera
    Apr, 2022
    - Apr, 2026
  • IT Security: Defense against the digital dark arts
    Coursera
    Apr, 2022
    - Apr, 2026
  • System Administration and IT Infrastructure Services
    Coursera
    Apr, 2022
    - Apr, 2026
  • Operating Systems and You: Becoming a Power User
    Coursera
    Aug, 2021
    - Apr, 2026
  • The Bits and Bytes of Computer Networking
    Coursera
    Jun, 2021
    - Apr, 2026
  • Technical Support Fundamentals
    Coursera
    May, 2021
    - Apr, 2026

Experience

  • Fatbeam
    • Network Operations Center Engineer

  • Wells Fargo
    • Senior Escalations Representative
      • Jul 2019 - Present

      Research and resolve regulatory complaints from customers to keep Wells Fargo incompliance with regulatory issues. Provide excellent customer service via clearcommunication over the phone, by email, or letter to the customer. Identify anypotential legal issue, report the issue to management, and help in identifying ways tocorrect the issue to protect Wells Fargo

    • Business Customer Service
      • Dec 2016 - Jul 2019

      Answer customer inquiries regarding the business accounts. Access systems to verifyaccount linkage, provide account access through Systems. Use additional resources toverify guarantor of credit lines for online access. Follow procedures and complianceguidelines. Meet performance goals and help customers with all inquiries.

    • Customer Service
      • Oct 2014 - Dec 2016

      Quickly answer customer inquiries. Provide outstanding services to each customer bygoing out of the way to resolve the reason for call. Have first call resolution. Followprocedures and compliance guidelines. Maintain performance goals and helpcustomers achieve financial success.

  • American Income Life Insurance Company
    • boise area, idaho
    • Insurance Producer
      • Feb 2014 - May 2014
      • boise area, idaho

      Communicate with member from unions and credit unions, set up appointments topresent benefits available for the member of the association/union. Maintainrelationship with members. Build more referrals to expand business and promotebusiness to all members’ family and friends. Follow underwriting procedures to ensure that the policy would not need a revisit to re-apply. Understanding of all Lifeand Health insurance policy available to members, educate the member on thecurrent policy they have whether with the group or another.

  • Hewlett-Packard
    • Boise Area, Idaho
    • Customer Service Representative
      • Oct 2012 - Feb 2014
      • Boise Area, Idaho

      Communicate with customers by phone concerning a wide variety of account, product,and service issues providing superior customer service in resolving the customersconcerns in an efficient manner. A strong team environment by actively participatingand contributing ideas in team meetings and sharing knowledge gained to improveoverall customer/client experience. Build and maintain strong customer rapport.Converting inbound calls into sales Using several computer based tools for researchand order placement

  • WDS, A Xerox Company
    • Boise Area, Idaho
    • Tech Support
      • May 2011 - Jun 2012
      • Boise Area, Idaho

      Frequently communicates with customers by phone concerning a wide variety ofaccount, product, and service issues providing superior customer service in resolvingthe customers concerns in an efficient manner. Maintain a high standard in personalKey Performance Indicator (KPI) targets as defined. Foster a strong team environmentby actively participating and contributing ideas in team meetings and sharingknowledge gained to improve overall customer/client experience. Encourage newemployees; Mentor new agents and provide valuable knowledge in support of teamperformance. Multitask between programs and resources available.

  • The paradies shops
    • Boise Area, Idaho
    • Sales Associate
      • Mar 2008 - Jan 2012
      • Boise Area, Idaho

      Help customers pick out gifts and ensure they have all needs taken care of for the flight.

  • Barnes & Noble
    • Boise Area, Idaho
    • Receiving Clerk
      • Aug 2007 - Feb 2008
      • Boise Area, Idaho

      Receive product, unpack and arrange for stocking per location in store

  • Sam's Club
    • Las Vegas, Nevada
    • Customer Service Representative
      • Jul 2003 - Apr 2007
      • Las Vegas, Nevada

      Help shopper with loafing oversized purchases into car, truck. Keep parking Lot clean and shopping cart free.

Education

  • 2022 - 2023
    Idaho State University
    Certificate, Data Analyst Career Certificate Program - NCLAB
  • 2007 - 2010
    Itt Tech
    AS, GraphicDesigner

Suggested Services

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Industry Focus. “Computer Software”

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