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Tracy Kuenzer is a seasoned project manager with extensive experience in customer service, sales, and business operations. She has worked in various roles, including Project Coordinator, Customer Service Representative, and Store Manager, utilizing her skills in Microsoft Office, data entry, and problem-solving to drive success. Tracy holds an Associate's degree in Health and Medical Administrative Services and is a Microsoft Office Specialist in OneNote and Outlook. She has also pursued coursework in Business Technology and Project Management.

Credentials

  • Microsoft Office Specialist OneNote 2013
    Certiport - A Pearson VUE Business
    Mar, 2016
    - Apr, 2026
  • Microsoft Office Specialist Outlook 2013
    Certiport - A Pearson VUE Business
    Mar, 2016
    - Apr, 2026
  • Foundations of Project Management
    Coursera
  • Microsoft Certified Specialist OneNote 2013
    -
  • Microsoft Certified Specialist Outlook 2010
    -

Experience

  • Skyline Communications, Inc
    • Everett, Washington, United States
    • Project Manager
      • Jun 2022 - Present
      • Everett, Washington, United States

      As a Project Manager I create long and and short-term plans, including setting targets for milestones and adhering to deadlines. Delegating tasks along with making effective decisions when presented with multiple options for how to progress with the project until competition to stay in budget and complete before and/or on time. Serving as the point of contact between all units and upper management helps ensure the team remains in synergy.

    • ACAD Design
      • Sep 2017 - Present

      Development of CAD drawings for all scopes of work including Telecom/Data, Access Control, CCTV and Audio-Visual projects. Put together submittal packages and prepare all close-out documentation.

    • Project Coordinator
      • Oct 2016 - Jun 2022

      Assist project managers in all aspects of the job. Purchasing and receiving material, obtaining job permits in various cities, completing CAD design, Union callouts, terminations and making sure technicians keep state license up to date.

  • Willamette Dental Group
    • Everett, Washington
    • Patient Service Representative
      • May 2015 - Oct 2016
      • Everett, Washington

      Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slipfor response by medical personnel.Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients, salespeople, and visitors.Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.Enters confidential personal health information and financial information into computerized system with a high rate of accuracy. Complies with federal and local laws in ensuring patient privacy.Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems.Organizes and maintains a filing system for patient charts, including generating

    • Client Services Administrative Assistant
      • May 2009 - May 2015
      • Everett, Wa

      Answer, screen and transfer inbound callsGeneral clerical duties including photocopying, fax and mailingHandle requests for information and dataOpen, sort and distribute incoming correspondenceKnowledge of operation of standard office equipmentKnowledge of clerical and administrative procedures and systems such as filing and record keeping

  • Pacific Sunwear
    • Tulalip, WA
    • Assistant Manager
      • Jul 2008 - Feb 2009
      • Tulalip, WA

      Customer ServicePromotes sales by demonstrating merchandise and products to customersMaintains quality service by establishing and enforcing organization standardsCashieringVisual Merchandising and presentationAssisted in schedulingInterviewing

    • Recovery Specialist
      • Nov 2007 - May 2008
      • Everett, WA

      Contacting consumers who owe debtSkip tracingUsing internet to search for persons

  • Aerosoles
    • Tulalip, WA
    • Store Manager
      • Jun 2007 - Oct 2007
      • Tulalip, WA

      Supervised, scheduled, hired, trained, promoted and disciplined personnelRunning all aspects of the storeInterviewing and hiring staffCompleting online and in store orders and preparing them for shipmentHosting shoe parties to promote salesScheduling for businessCustomer ServiceCashieringStocking and merchandising

    • Store Manager
      • Sep 1998 - Oct 2006
      • Alderwood, WA

      Maintained responsibility for all store operationsInventory ControlMaintains inventory by checking merchandise to determine inventory levels; anticipating customer demandMerchandising and stockingScheduling for businessStore Rank 72 out of 3000Customer ServiceCashieringBanking Controlling Payroll

Education

  • 2012 - 2016
    Everett Community College
    Associate's degree, Health and Medical Administrative Services
  • 2012 - 2014
    Everett Community College
    Associates, Business Technology

Suggested Services

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Industry Focus. “Business Services”

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