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Todd Jaynes profile image

Todd Jaynes

Business Analyst at Premera Blue Cross
Intro Book
Seasoned professional with experience in health insurance, business process improvement, and lean management.
  • Claim this Profile
Location
Marysville, Washington, United States, US
Skills
  • Health Insurance
  • Business Process Improvement
  • Process Improvement
  • Lean Management
  • Customer Service
  • Show all
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Bio

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Todd Jaynes is a seasoned professional with experience in health insurance, business process improvement, and lean management. He has held various roles at Premera Blue Cross, including Business Analyst, Customer Experience Business Analyst, Member Engagement Consultant, Kaizen Specialist, Training Specialist, and Assistant Store Manager. Todd has an Associate's degree in Computer Systems Networking and Telecommunications from ITT Technical Institute-Seattle.

Experience

  • Premera Blue Cross
    • Business Analyst

  • Premera Blue Cross
    • Greater Seattle Area
    • Business Analyst
      • Mar 2023 - Present
      • Greater Seattle Area

  • Premera Blue Cross
    • United States
    • Insurance
    • 700 & Above Employee
    • Customer Experience Business Analyst
      • Mar 2022 - Nov 2022

      Measuring and analyzing Premera's customer experience, from the card carrying member, to the Employer Group clients. Design and implement a Net Promoter System to refocus the goal of improving CX.

    • Member Engagement Consultant
      • Jun 2018 - Mar 2022

  • Premera Blue Cross
    • United States
    • Insurance
    • 700 & Above Employee
    • Kaizen Specialist
      • Jan 2014 - Jun 2017

      Active in being an internal subject matter expert for continuous improvement initiatives and Lean philosophies and practices. Leads organizational leaders, teams and individuals in applying Lean principles. Educates, consults and facilitates Lean workshops at all campuses, also supports Lean Certification Track and Rapid Process Improvement Workshops (RPIW’s). Provides guidance with KPO leadership to other KPO team members in Lean consultation. Leads planning and evaluation of Premera’s Lean training programs, integrating adult learning theory and methods into all materials and curriculum. Prepares training materials and presentations for workshops, Kaizen Every Day, 5S, and other Lean events.

    • Training Specialist
      • Aug 2008 - Jan 2014

      I facilitate new hire orientation and new associate training for customer service that lasts approximately 13 weeks. This consists of two phases, the instructor led training in a classroom environment, and the coaching and development phase while associates are taking live phone calls to hone their skills.I also am active with our curruciulum design team for our customer service segment, including developing new material for new business units and workshop training.

  • Roanoke Inn
    • Mercer Island, WA
    • Bartender
      • Mar 2006 - Aug 2008
      • Mercer Island, WA

  • Bartell Drugs
    • Seattle, WA
    • Assistant Store Manager
      • Sep 2003 - Feb 2006
      • Seattle, WA

Education

  • ITT Technical Institute-Seattle
    Associate's degree, Computer Systems Networking and Telecommunications

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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