Experience

• 

  Dick Huvaere Richmond Chrysler

  • Richmond, Michigan

  • Lease Coordinator

    • Sep 2018 - Present
    • Richmond, Michigan

• 

  AT&T

  • Customer Service Rep

    • May 2000 - Feb 2015

     Inbound Call Center, handling retention/billing calls for consumer organization of AT&T Handle/Resolve customer complaints Provide Pricing and delivery information Perform customer verifications Process orders, forms, applications and requests Record all detail of inquiries, comments, and complaints, record detail of action taken Communicate and coordinate with internal departments Obtain and evaluate all relevant information to handle product and service inquiries Deal directly with customers by telephone Respond promptly to customer’s requests Follow up on customer interactions

  • Customer Service Representative

    • May 2000 - Feb 2015

    Inbound Call Center, handling retention/billing calls for consumer organization of AT&T Handle/Resolve customer complaints Provide Pricing and delivery information Perform customer verifications Process orders, forms, applications and requests Record all detail of inquiries, comments, and complaints, record detail of action taken Communicate and coordinate with internal departments Obtain and evaluate all relevant information to handle product and service inquiries Deal directly with customers by telephone Respond promptly to customer’s requests Follow up on customer interactions

• 

  Textron McDonald Molding

  • New Baltimore, MI

  • Shipping Receiving Clerk

    • 1991 - 1999
    • New Baltimore, MI

     Answer phones and give direction to carriers / Orders proper trucking for shipments Prepares bills of lading, checks items to be shipped against work orders Check in drivers and orders Operate pallet jack, fork lift, or dolly in loading and unloading supplies Comprehensive knowledge of Inventory control and warehouse operations Compare information on packing slip with purchase order to verify accuracy of shipment Prepares items for shipment Delivers items to requisitioning departments Loads materials onto or from pallets, installs strapping, bracing, shrink wrap to prevent shifting/damaging products Office duties including ordering proper trucks/expedites for shipments, filing, telephone knowledge Assembles crates to contain products