Experience

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  Corporate Travel Management US

  • Corporate Travel Advisor

    • Nov 2017 - Present

    Responsible for cooridnating and booking travel arrangements including transportation and lodging. Listens and leads the conversation to solve problems in a timely manner with all types of customers in all circumstances.Connects with the caller to build trust and credibility even if the person is unknown.Is a trusted advisor offering informed and insightful recommendations which provide the very best traveler experience in each situation.

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  Carlson Wagonlit Travel

  • Seattle, Washington

  • Sr. Travel Counselor

    • Jan 2014 - Nov 2017
    • Seattle, Washington

    Responsible for cooridnating and booking travel arrangements including transportation and lodging. Listens and leads the conversation to solve problems in a timely manner with all types of customers in all circumstances.Connects with the caller to build trust and credibility even if the person is unknown.Is a trusted advisor offering informed and insightful recommendations which provide the very best traveler experience in each situation.

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  Jamco America

  • Everett, WA

  • Travel and Hospitality Coordinator

    • Aug 2011 - Jan 2014
    • Everett, WA

    Coordinates and books all travel arrangements including transportation and lodging. Ensures all travel arrangements comply with company policies. Analyzes and selects the best travel accommodations, considering the most economical forms of travel, company needs, and customer convenience. Provides training to business travelers including general travel information as well as specific details as it pertains to Jamco’s policies, procedures, and required documentation. Maintains a favorable working relationship with all internal and external customers to foster and promote a cooperative working environment; greets vendors and customers with warmth and professionalism. Works with appropriate accounting personnel in developing travel forms, requesting appropriate travel advances, and reconciling expenses billed to the Company credit card. Coordinates with restaurants and caterers to negotiate corporate rates and make all necessary preparation for company meetings and events. Performs and coordinates in-house hospitality activities including adequate room set-up, all catering needs, and clean-up. Performs administrative and clerical responsibilities including maintaining appointment schedules, scheduling meetings, answering phones, sorting mail, and serving as back-up for the receptionist. Administrative and accounting support functions, including serving on internal Jamco committees, clerical accounting support, and special projects.

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  Kroll Factual Data

  • Travel Agent / Event Planning Assistant

    • Mar 2008 - Nov 2010

    Responsible for the timely servicing of travel arrangements including air, rail, hotel and auto rentals for internal customers and branch employees using the Apollo Reservations System. Counsels clients on efficient routes and lowest available fares. Assists in event planning for company events to include but not limited to contracts, catering, entertainment and decor. Additional administrative duties where required.

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  Lynx Aviation

  • Recruiter

    • Aug 2007 - Mar 2008

    Provided strategic recruitment and staffing support to Lynx Aviation hiring managers. Was responsible for providing support, development and training with internal employees regarding career advancement opportunities. Provided coaching and mentoring to recruiting staff to assist in difficult staffing situations.

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  Premier Charter Network

  • Charter Manager

    • Jan 2006 - Aug 2007

    Coordinated and communicated between operator and customer any and all charter information. Prepared and presented charter quotes to customer. Maintained files and office organization. Assisted the company president with assigned administrative tasks.

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  Blue Moon Aviation/Frontier Airlines

  • Charter Coordinator

    • Dec 2003 - Jan 2006

    Planned and coordinated Blue Moon Corporate charter flights with SOC. Ensured crew availability and legalities. Worked with dispatch to ensure airport accessibility. Coordinated with Blue Moon Aviation on any operational concerns for charter flights. Acted as on-board coordinator to ensure customer satisfaction. Customers include NBA Basketball teams, White House Press Corps, NASCAR teams.

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  America West Airlines

  • SOC

    • Jun 1999 - Dec 2003

    Aircraft Router/MOC Fleet Control - SOC Planning Unit logistics for aircraft movement on a daily and outlook bases. Coordinated with maintenance planning, customer service and crew resources to schedule additional operations when required, communicating all planning unit decisions with impacted personnel. Monitored heavy check maintenance lines and scheduling equipment verification flights with crews and maintenance contractors. Assisted management with departmental paperwork and meetings. Crew Coordinator - Made decisions with the Planning Unit for most efficient reroutes or cancellations during irregular operations. Supervised crew schedulers on duty. Resolved crew scheduling problems and concerns via phone or face to face. Handled heavy amount of incoming calls for internal customers. Crew Scheduling Specialist - Monitored and analyzed flight irregularities to determine and initiate corrective crew reassignment to repair scheduled operation. Resolved crew scheduling problems and concerns via phone or face to face. Handled heavy amount of incoming calls for internal customers

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  Mesa Airlines

  • SOC / Customer Service

    • Sep 1997 - Jun 1999

    Crew Tracking Lead - Supervise Crew Tracking Department. Resolve crew scheduling problems and concerns via phone or face to face. Handle heavy amount of incoming calls for internal customers. Crew Tracker - Monitor and analyze flight irregularities to determine and initiate corrective crew reassignment to repair scheduled operation. Resolve crew scheduling problems and concerns via phone or face to face. Handle heavy amount of incoming calls for internal customers. Customer Service Agent - Vacation Relief Agent, Customer Service, Ramp Service, Load and Offload Aircraft, Fuel and De-ice Aircraft, Ticket and Check-in Passengers.

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  US Army Reserves

  • Instructor

    • 1990 - 1998

    Instructor - Weapons - Ran weapons ranges as a Safety Supervisor. Instructed soldiers on Basic Rifle Marksmanship. Assisted with Instructor Training Course, teaching instruction techniques to instructor candidates. Administrative Specialist - Prepared memos for the commander and other senior ranking personnel. Kept files current.