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Theresa Charles is a detail-oriented and customer-focused professional with experience in administration, customer service, and sales. She has honed her skills in typing, organization, and communication through various roles, including Medical Secretary, Receptionist, and Customer Service/Sales Associate. With a strong educational foundation in General Studies from Weber State University and Ogden High School, Theresa has developed a versatile skill set that enables her to adapt to different environments and excel in team-based settings.

Experience

    • Customer Service/Sales Associate

    • Customer Service/Sales Associate
      • Apr 2013 - Present

      Responsibilities include greeting customers as they enter the store. Having knowledge of where all the different items are located and quickly helping customers find items needed in the men's and women's department. Assisting in the fitting room area as well. Currently training as a cashier.

    • Receptionist
      • Aug 2012 - Feb 2013

      Answered and routed all incoming calls and took messages as needed. Picked up and disttributed mail each day. Mailed out requests for inspections and lease renewals as needed.Corresponded with utility companies by phone to verify that service had been turned on and off for the tenants. Scanned and faxed documents as requested. Responsibilities included light office cleaning such as vacumning, garbage, dishes, ordering supplies.

    • Medical Secretary
      • Feb 2005 - May 2010

      Typed all monthly Care Plans for the nurses as well as the Dieticians monthly Patient Care Conference notes. Maintained the monthly Status Report for the Renal Network in Seattle. Typed the monthly EPO report for the Director of Nursing. Provided daily phone coverage for the breaks and lunches of the receptionist. Answered the phones and transferred calls to the proper department. Cross trained in Medical Records and filed as needed. Faxed lab results and weekly schedules to doctors' offices. Updated the patient schedule weekly.

Education

  • 1977 - 1980
    Weber State University
    General Studies
  • 1974 - 1977
    Ogden High School / Weber State College
    Ogden High School - Diploma, General Studies

Suggested Services

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Industry Focus. “Health, Wellness and Fitness”

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