Experience

• 

  Pple Group (Pty) Ltd

  • South Africa

  • Administator Fleet Compliance

    • Mar 2017 - Present
    • South Africa

• 

  Gidani (Pty) Ltd

  • South Africa
  • Entertainment Providers
  • 1 - 100 Employee

  • Senior Application Support

    • Feb 2007 - Aug 2016

  • Senior Application Support

    • Feb 2007 - May 2016

    * Monitoring of the System – Constantly monitors the smooth operation of the Server Systems of the Central System.*Processing of National Lottery Games & Draws – Perform all Game and Draw Procedures as defined in Modification and Payment / Cancellation, Activation / Deactivation.*Creation of System Reports – Responsible for maintaining Historical Data, Files and Reports, for responding appropriately to Lottery business requirements. *Retailer Management and Monitoring Procedures - Responsible for the creation of, activation and deactivation of Retailers and their Employees as requested by the Sales Team due to operational needs.*General Technical Support – Provide second Line Telephonic Support to the Call Center, resolve logged cases and Monitor both the Primary and Disaster Systems.*Downloading of Software - Downloading of new Software Versions to Terminals and new On-Line and Instant Games.

• 

  The Grace in Rosebank

  • Assistance Conference Co-Ordinator

    • Mar 2001 - Sep 2006

    *Obtaining correct approval and billing info for all expense related activity to include; food & beverage, equipment rentals, etc. Monitoring the accuracy of any such charges.*Entering complete cancellation details into the reservation system confirming any meeting cancelled to the client by e-mail & applying cancellation charges as appropriate.*Working with the client & the Foodservice Director to plan standard & special food & beverage events, documenting such events within the reservation system.*Quickly identifying booking conflicts or potential booking conflicts, suggesting solutions & if not immediately resolved, discussing such conflicts with the Conference Center Manager/GS Manager.*Conferring with clients before, during and after their events, maintaining a positive relationship & responding to inquiries & requests in a timely manner.*Producing Event Protocols & comprehensive meeting “resumes” in order to document events & share detailed information with all involved departments.* Carrying out daily “call-arounds” for next-day events, getting final confirmation of the meeting’s time, number of participants, Audio Visual presentation materials, menus, room set-up, billing information, etc.* Rom staff members, & discussing relevant logistical matters.esponding to numerous phone calls and emails with new meeting requests and special “add-on” information for existing meetings.* Providing lunchtime and other short-term coverage for members of the Receptionist staff.* Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, equipment, etc.* Coordinating a wide range of services for meetings which have been booked, including Audio Visual requirements, food and beverage requests, conference room set-ups, signage, distribution of materials, etc.