See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Taylor Ogden, Pmp
- Claim this Profile
-
Poco Italiano -
- Semiconductor Industry
- Project Management
- Semiconductors
- Customer Support
- Metrology
- Show all
Bio
Credentials
-
Business Acumen for Project Managers
LinkedInJan, 2023- Apr, 2026 -
Introduction to ESG: Environmental, Social, and Governance
LinkedInJan, 2023- Apr, 2026 -
Goals: The Lifelong Project
Instructing.com, LLCFeb, 2022- Apr, 2026 -
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInJul, 2020- Apr, 2026 -
SharePoint for Project Management
LinkedInJun, 2020- Apr, 2026 -
A3 Problem Solving for Continuous Improvement
LinkedInSep, 2019- Apr, 2026 -
Cert Prep: Project Management Professional (PMP)®
LinkedInSep, 2019- Apr, 2026 -
Project Management Foundations: Procurement
LinkedInSep, 2019- Apr, 2026 -
Strategic Thinking
LinkedInAug, 2019- Apr, 2026 -
Project Management Professional (PMP)
Project Management InstituteJan, 2020- Apr, 2026 -
OSHA 511 for General Industry
-
Experience
-
-
Netherlands
-
Semiconductor Manufacturing
-
700 & Above Employee
-
Project Manager
-
Dec 2017 - Present
Part of the local team for New Production Introduction (specifically EUV) to the local customer. Served as the local site preparation and system installation SPOC, responsible for communication between the factory and the customer.Identified and defined processes needed for local organization. Documented and implemented processes using project management methodologies. (DMAIC, SPIOC, etc)The project team helped our local CS organizaiton achieve world class service on EUV, setting several MTTR world records within a short time of product introduction.
-
-
Manager 1
-
Jun 2012 - Dec 2017
I served as the office project manager. This ranged from local office "projects" like Network maintenance/upgrades, keeping the office "Green" (recycle/reduce/reuse), etc. In addition I'm a key user for many of the ASML internal software programs (SAP, Coach, SMS, Maintenance Manager, Fab Dashboard, etc.) and participate in the various SW improvement/redesign projects as they come up. I represented the US CS organizaiton in the design and roll out of the latest Service Maintenance Software. I was responsible for gathering and documenting SW requirments, aligning with SW developers, initial SW testing, organizing and summarizing User Acceptance Testing and end user training on new SW.I also worked closely with our account support team and customer to contribute to, generate and participate in presentations between external and internal customers on a local and global level.
-
-
Customer Support Supervisor - Boise
-
Jan 1997 - Jun 2012
Shift supervisor over one shift through 2008 with as many as 13 engineers reporting directly to me. In 2008 I was responsible for two shifts and headcount rose to 19 people.First as a "Working Supervisor", and later the job title changed to Customer Support Supervisor, I was responsible for the daily activities of the shift, work scheduling with our external customers and managing escalations (both internal and external customer interactions) Duties also involved formally documenting and reviewing employee performance, planning training and mentoring for employee development and manpower/staffing for time off.In addition to my supervisory duties, I was also a Key User for many of the software programs that we used in our daily activities (SAP, MyQ (Service Management Software), Coach, Fab Dashboard, etc.) and provided not only developmental feedback and assistance to the factory when we were improving the functionality of the SW, but also training and support to the End Users.When MyQ went live, I was very involved with training End Users in the Western Zone, not only in my office but in other offices as well.
-
-
Customer Support Engineer - Boise
-
Jun 1994 - Jan 1997
While technically a CSE, I worked mostly on projects, install/deinstall coordination, FCO implementation, large part swaps (Lens, Illum House upgrades, etc) both for the local customer and other locations around the world.I coordinated the large scale retooling of the local customer on several occasions. Planning and managing the deinstall of older equipment and installation of cutting edge technology. These transitions encompassed moving from PAS2500 to PAS100/200 steppers then to PAS Scanners, then to the Twinscan platform.I was promoted to from CSE2 to CSE3 in 1995.
-
-
Customer Support Engineer - Austin
-
Mar 1990 - Jun 1994
Customer Support on PAS 2500 systems serving not only local customers but others around the US.Performed preventative maintenance and repairs and assisted customers with the operation and optimization of the systems in their clean rooms.Additionally, I worked on larger service actions like lens swaps, system deinstall and installs, etc.Was promoted from CSE1 to CSE2 in 1991.
-
-
Education
-
1987 - 1990DeVry Institute of Technology
BSEET, Electronics
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Semiconductor Manufacturing”
Need a custom project? We'll create a solution designed specifically for your project.
References
Social Profiles
Community
