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Tamara Jackson profile image

Tamara Jackson

Supervisor/Shift Leader at Mazzio's
Intro Book
Seasoned customer service professional with 10+ years of experience in conflict resolution and team leadership.
  • Claim this Profile
Location
Tulsa, Oklahoma, United States, US
Skills
  • Customer Service
  • Conflict Resolution
  • Customer Escalation Management
  • Credit Cards
  • Transportation
  • Show all
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Bio

Generated by
Topline AI
Tamara Jackson is a seasoned customer service professional with experience in conflict resolution, team leadership, and customer escalation management. She has a strong background in Microsoft Office and accounting, with a certification in medical insurance coding. Tamara has held various roles in call centers, transportation, and supervisory positions, with 10 years of experience in customer service and a strong understanding of credit card management. She holds certifications in medical insurance, HIPPA security, and medical office skills, and has a degree from Oklahoma State University. Tamara is proficient in MS Excel, MS Outlook, and MS Word, and has a strong foundation in computer fundamentals.

Credentials

  • Health Insurance
    Brainbench
    Mar, 2014
    - Apr, 2026
  • HIPPA (Security)
    Brainbench
    Mar, 2014
    - Apr, 2026
  • ICD-9 and CPT Coding
    Brainbench
    Mar, 2014
    - Apr, 2026
  • Medical Billing
    Brainbench
    Mar, 2014
    - Apr, 2026
  • Medical Office Skills
    Brainbench
    Mar, 2014
    - Apr, 2026
  • First Aid & CPR
    American Heart Association | American Stroke Association
    Feb, 2014
    - Apr, 2026
  • Medical Terminology
    Brainbench
    Dec, 2013
    - Apr, 2026
  • MS Excel 2010
    Brainbench
    Oct, 2013
    - Apr, 2026
  • MS Outlook 2010
    Brainbench
    Oct, 2013
    - Apr, 2026
  • MS Word 2010
    Brainbench
    Oct, 2013
    - Apr, 2026
  • Computer Fundamentals (Win7)
    Brainbench
    Sep, 2013
    - Apr, 2026

Experience

  • Mazzio's
    • Tulsa, Oklahoma Area
    • Supervisor/Shift Leader
      • Sep 2013 - Present
      • Tulsa, Oklahoma Area

      *Supervise a small team of customer service reps in a call center setting *Conduct observations of team members*Take escalated supervisor calls from customers*Accepting credit card payments for orders

  • Tulsa Transit Authority
    • Bus Operator
      • Nov 2012 - Sep 2013

      *Safely transport passengers to desired locations*Adhere to scheduled manifests*Operate 15-40 foot buses

  • Jackson Childcare
    • Tulsa Ok
    • Bus driver
      • Mar 2009 - Jun 2012
      • Tulsa Ok

      Transported children safely to and from school,home & related activities

  • First Data Corp.
    • Tulsa, Oklahoma Area
    • Customer Service Rep
      • May 1999 - Jun 2003
      • Tulsa, Oklahoma Area

      *Serviced customers credit card accounts by tracking fraud and billing issues *Deactivated lost or stolen credit cards per customers request.*Third shift customer service

Education

  • 2013 - 2014
    Tulsa Technology Center-Peoria Campus
    Medical Insurance Coder, ICD-9, Medical Insurance Billing, ICD-10, HCPCS
  • 2012 - 2014
    Oklahoma State University
  • 2007 - 2008
    Tulsa Community College

Suggested Services

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Industry Focus. “Customer Service”

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