Experience

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  Susan Burrows Consulting

  • Washington D.C. Metro Area

  • Library Procurement - Consultant

    • 2018 - Present
    • Washington D.C. Metro Area

    Strategic planning, contract/procurement assessments and negotiations.

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  Cleary Gottlieb Steen & Hamilton LLP

  • United States

  • Director, U.S. Library Services

    • 2007 - 2017
    • United States

    Led the delivery of library services for US-based offices including evaluating, developing, and overseeing the access and delivery of a comprehensive collection of print and online resources that supported the firm’s lawyers and professional staff. Consulted with practice groups, departments, and global library team members. Prepared, developed, and managed budgets in the New York and Washington offices. Managed $15M annual budget and contract negotiations for all US and global research resources. Managed team of 20+ professionals; reported to two Administrative Directors, Partners, and Chief Knowledge Officer.

• 

  Cleary Gottlieb Steen & Hamilton LLP

  • Washington, DC

  • Library Services Manager

    • 1987 - 2006
    • Washington, DC

    Developed and managed the delivery of a comprehensive collection of print and online resources for effective support of the Washington offices’ lawyers and professional staff. Hired and managed a professional library team of four. Assisted with the development, hiring, and supervision of the managing clerk function in the DC office, collaborating with the Managing Attorney’s office in the firm’s New York office. Ensured cross-training and a collaborative approach to the delivery of all library services. Managed contracts/renewals for all Washington and some U.S. regional, and global resources with a budget of $4M+. Reported to the Library Partner and the Administrative Director of the Washington office.