Experience

• 

  St. Luke's Health System

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Instructional Designer II

    • Mar 2020 - Present

    • Develop and design e-learning resources for new employees and visiting students throughout the health system• Collaborate with SMEs to determine content and most effective means of delivery for course materials• Manage course resource library on LMS• Provide creative oversight of learning collateral

  • Student Services Training Coordinator

    • Jan 2019 - Mar 2020

    • Collaborate with a specialized team in onboarding over 2,000 college students annually to complete their clinical rotations within the St. Luke's Health System.• Partner with academic representatives from colleges and universities throughout the U.S. to develop clinical experiences that provide students with exceptional learning.• Develop instructional design and onboarding collateral that provides students with a unique, branded experience that can only be found at St. Luke's.• Work closely with Talent Acquisition to attract and retain top student talent from within the community.

• 

  Pioneer Federal Credit Union

  • Boise, Idaho

  • Learning & Development Instructional Design Specialist

    • Dec 2017 - Jan 2019
    • Boise, Idaho

    • Onboard and introduce new employees to the credit union philosophy of community development and investment, training the frontline in core processing systems and across LMS• Develop, design and implement educational courses consistent with the brand’s Core Values• Instrumental in the modernization of the Learning & Development philosophy, providing key analysis and implementation in assessments, instructional design and adoption of LMS platforms• Lead Developer of 30-Module technical e-learning course

• 

  Royal Caribbean International

  • United States
  • Leisure, Travel & Tourism
  • 700 & Above Employee

  • Training Specialist

    • Mar 2015 - Nov 2017

    • Conduct training for new hires in a 900+ employee regional call center as well as on-going training and certifications for existing employees in a dynamic sales atmosphere• Employ a variety of presentation technologies to develop and present engaging training seminars and e-learning modules that cater to diverse learning styles, managing a classroom of adult learners• Train leadership team members and key stakeholders how to implement new initiatives into daily interactions with their direct reports• Served as Subject Matter Expert/Trainer for Royal Caribbean-Conduent employees at contact center in Guatemala City, Guatemala

  • Proofreader

    • Mar 2014 - Mar 2015

    • Planned and led weekly correspondence briefings and trainings• Provided coaching and feedback for team members, improving quality assurance• Increased efficiency through the implementation of templates, macros and productivity tools• Edited business correspondence from throughout the corporation’s 70K employees

  • Operations Coordinator

    • Sep 2012 - Mar 2014

    • Oversaw daily monitoring and coordination of call volumes at multi-site, global corporation• Documented accurate records, time sheets and attendance of all employees• Employed creative solutions to meet the needs of employees in a rapidly changing environment through the use of technology

  • Royal Vacation Planner

    • Sep 2011 - Sep 2012

    • Met the needs of Royal Caribbean direct guests using a variety of on-line tools, software applications and communication techniques• Built brand loyalty by tailoring products and services to the specific needs of each guest• Diffused potential conflicts with guests by building relationships through soft skills and a constant emphasis on positive language

• 

  Zeller Artworks & Design

  • Boise, Idaho and Eugene, Oregon

  • Owner/Creative Director

    • Feb 1997 - Aug 2011
    • Boise, Idaho and Eugene, Oregon

    • Managed print and web design projects from inception to completion for a diverse clientele• Wrote, developed and presented a variety of dynamic art workshops and classes for students aged K-12• Designed and created fine art pieces that included large format murals, hand-lettering and cartooning in both commercial and residential settings