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Steven W. Monroe profile image

Steven W. Monroe

IT Specialist II at Oregon judicial department
Intro Book
IT professional with 20+ years of experience in system administration and project management.
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Location
Meridian, Idaho, United States, US
Skills
  • Active Directory
  • Troubleshooting
  • System Administration
  • Network Administration
  • Pc Building
  • Show all
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Bio

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Steven W. Monroe is a seasoned IT professional with extensive experience in system administration, network administration, and project management. He has worked with various organizations, including the Oregon judicial department, National Interagency Fire Center, and Idaho State Veterans Home. Monroe holds a Bachelor of Science degree in Information Technology and certifications as a Microsoft Certified Professional and Certified CrossFit Trainer. He has expertise in Active Directory, troubleshooting, system administration, network administration, pc building, help desk support, project management, systems analysis, systems engineering, cloud computing, and servers.

Credentials

  • Microsoft Certified Professional
    Microsoft
    Jul, 2001
    - Apr, 2026
  • Certified CrossFit Trainer (CCFT)
    CrossFit
    Apr, 2021
    - Apr, 2026

Experience

  • Oregon judicial department
    • United States
    • IT Specialist II
      • Aug 2014 - Present
      • United States

  • National Interagency Fire Ctr
    • United States
    • Northrop Grumman
      • Apr 2009 - Jun 2014
      • United States

  • Northrop Grumman Information Systems
    • Boise, Idaho Area
    • IT Technical Specialist
      • 2009 - Jun 2014
      • Boise, Idaho Area

      Remedy Help-desk, PC Configuration using (SCCM 2007 & 2012), 500 Customer direct support, Application management over the phone support 5 different Applications, Laptops, Tablets, Mobile devices IOS & Android. SkillsMcafee endpoint encryption, Symantec, Maas 360 for mobile devices, Active Directory, GPO/OU management, Google cloud based services, Customer Phone support, Application Support, troubleshooting, PC/LAPTOP - (build/image, repair, re-issue)

  • MPC Computers
    • Nampa, Idaho
    • Sr Server Support
      • Mar 2008 - Dec 2008
      • Nampa, Idaho

      Technical support of Blade, SAN/NAS Servers, INTEL Based processors, Sent on support mission to fix laptops on a 2million dollar contract, solved a WIFI Prom Issue. Lead call center Server Technician.

  • Horizon Home Health & Hospice
    • Meridian, Idaho
    • IT Coordinator
      • Aug 2006 - Feb 2008
      • Meridian, Idaho

      Rolled out electronic mobile device platform for Nurses, Managed three locations, Saved thousands of dollars on phone costs, as well as IT costs and support costs. Systems Administration, AD Email, Backups, PC Support, and mobile record implementation

  • Mission Aviation Fellowship
    • Nampa Idaho
    • Senior Network Administrator
      • Mar 2006 - Jun 2006
      • Nampa Idaho

      Managed all Microsoft Servers 10+, including Apple backup server, Including Active Directory, and PC Support, Responsible for full implementation of the Mitel Power over VOIP communications, this system allowed for 4 digit dialing anywhere in the world with 128l encryption. Saved thousand of dollars in communications cost.

  • Idaho State Veterans Home
    • Boise, Idaho Area
    • Idaho State Veterans Home
      • Feb 2003 - Mar 2005
      • Boise, Idaho Area

      Complete WAN/LAN/WLAN Rebuild 10+ Servers and moved Pc's to 2000 at the time from Windows NT 4.0, Implemented Active Directory, Exchange 2003 Migration, All support services and support of 3 regional veterans homes, 250 Pc's handled remotely, Rolled out Monette Medical record system saved over 100k in rollout costs using terminal Services. Handled and implemented VOIP services.

  • Sage
    • Aliso Viejo
    • Technical Support Trade Show Technician
      • Aug 1999 - Feb 2002
      • Aliso Viejo

      Managed Helpdesk Tickets, repaired and built Desktops, troubleshot laptops and setup trade show pc's to run SQL server. Implemented SQL 5,6,7 on trade show laptops using Windows NT Workstation.

  • United States Marine Corps
    • Camp Pendleton California
    • Staff Sergeant
      • Aug 1987 - Dec 1997
      • Camp Pendleton California

      School of Infantry-Instructor, Various units in the Infantry Field, small unit leader 4-12-35 Marines.

Education

  • 2005 - 2007
    University of Phoenix
    Bachelor of Science (B.S.), Information Technology
  • 2000 - 2000
    Project Management Institute
    Certificate, Project Mnaagement

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