Experience

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  DukePC

  • Camano Island

  • CEO

    • Jun 2003 - Present
    • Camano Island

    • Repair/Install: Computers, POS, Networking , Kiosks, TV's, Monitors, Printers. Etc.. • Provide onsite customer assistance with setup, diagnosis and service of computers, home theater equipment and other home electronics.• Provide a custom alternative to mainstream pre-assembled computer systems.• Provide studio recording services for musicians.• Provide wireless and wired home networking support, and setup for clients.• Design/Maintain database driven websites

• 

  Wave Broadband

  • Broadband System Technician

    • Jan 2007 - Oct 2009

    • Utilized technical problem solving skills to correct and proactively identify broadband system issues from customer computers and broadband devices to fiber optic nodes; including trunk and feeder cables, power supplies, amplifiers, taps, and customer local area networks. • In the same manner, acted as primary customer service contact with accounts while correcting escalated system issues.• Proficiently used a Digital Service Activation Meter, “DSAM”, to locate problems in the system by testing levels and connectivity.• Repaired and installed home telephone systems while incorporating existing alarm systems and other telephony services such as remote activated gates, etc.• Effectively trained new hires on installation and troubleshooting in the many facets of the trade.

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  Best Buy

  • Home Theater/Mobile Audio and Video Specialist

    • Feb 2005 - Dec 2006

    • Successfully and efficiently dealt with a high volume of customer issues, inquiries, and sales on the floor and via phone on a daily basis.• Set up home theater system displays, mobile audio, and various other electronic displays.• Trained numerous new hires on job duties.