See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

SC

Steven Cook

Real Estate Investor at Self-Employed
Intro Book
Seasoned IT professional with technical support, networking, and operating systems expertise.
  • Claim this Profile
Location
Tulsa, Oklahoma, United States, US
Skills
  • Technical Support
  • Networking
  • Operating Systems
  • Linux
  • Hardware
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Steven Cook is a seasoned IT professional with extensive experience in technical support, networking, and operating systems. He holds various certifications, including CompTIA Network+ and CompTIA A+, and has worked in various roles, including tech support engineer, SQA manager, and real estate investor. Steven has a strong background in Linux and has worked with various hardware and software systems. He is also skilled in accounting and has experience with project management tools like Microsoft Project. Steven is a versatile professional with a unique blend of technical and business skills.

Credentials

  • CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • CompTIA Network+ (N10-008) Cert Prep: 2 The Physical Network
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 1 Getting Started
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 2 Implementation Considerations
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 1 The Basics
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 2 CPUs and RAM
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 3 Core Hardware
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 4 Storage and Peripherals
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 5 Display Technologies
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 6 Essentials of Networking
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 7 Wireless, the Internet, and Cloud Computing
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 8 Portable Computing
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 9 Printers and Multifunction Devices
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 3 Operating Systems
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 4 Command-Line Interface and Scripting Languages
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 5 Troubleshooting Operating Systems
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 6 Networking
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 7 Wireless Networking and the Internet
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 8 Portable Computing Security
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • CompTIA A+ Core 2 (220-1102) Cert Prep: 9 Security and Organization
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Creating Flowcharts for Beginners
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Prepare for the CompTIA A+ Core 1 (220-1101) Certification Exam
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Prepare for the CompTIA A+ Core 2 (220-1102) Certification Exam
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • The Cybersecurity Threat Landscape
    LinkedIn
    Dec, 2023
    - Apr, 2026
  • Learning Microsoft Project
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Project Management Simplified
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Excel 2016 Essential Training
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Excel: Creating a Basic Dashboard
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Excel: PivotTables for Beginners
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Learning Excel 2019
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Linux: Network Configuration
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Linux: Overview and Installation
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Networking Foundations: Networking Basics
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • QuickBooks Payroll Essential Training
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • QuickBooks Pro 2018 Essential Training
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • QuickBooks: Setting up a Company File In Depth
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Windows 10 Essential Training
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Word 2016 Essential Training
    LinkedIn
    Dec, 2018
    - Apr, 2026

Experience

  • Self-Employed
    • San Jose, CA
    • Real Estate Investor
      • Aug 2015 - Mar 2017
      • San Jose, CA

      •Designed, estimated and implemented a remodel of kitchen, master bath and other rooms in an existing property. This included research of styles, materials, budgets, subcontractors, licensing and permitting issues.•Performed the required tasks myself including, demolition, drywall, cabinets, paint and tile with minimal use of subcontractors. •Sold property in June 2018 achieving a net profit of 54%

  • Barracuda Networks
    • Tech Support Engineer
      • Feb 2011 - Sep 2012

      • Provided timely problem resolution via phone, e-mail and IM for mission-critical installations of Barracuda’s e-mail and web security products across multiple platforms including clustered and non-clustered installations on network appliance, virtual machines, cloud-based and hybrid solutions. • Management directed that I act as the primary technical support contact for a number of enterprise clients including Siemens, Thermo-Fisher and Humana based on my oral and written communications skills, positive customer satisfaction reviews and feedback from other Barracuda team members. • Provided exceptional customer interactions with a focus on quickly determining and resolving customer issues utilizing Salesforce to track and document all customer interactions.• Developed study guides for the technical support engineering group.• Trained other support engineers on the phone and with one-on-one mentoring on live calls.

  • The Container Store
    • San Jose, CA
    • Full Time Sales
      • Sep 2006 - Jan 2011
      • San Jose, CA

      • Provided superior customer interactions with a focus on determining customer needs, proposing solutions and closing the sale while suggesting completion products to assure customer satisfaction which also increased average sales ticket value.• Designed and sold Elfa™ closet systems using proprietary CAD system. Produced the greatest number of space designs with the highest sale closure rate of any store employee.• Developed daily schedules to assure appropriate coverage in all departments using sales per hour reporting, current marketing plan and sales goals.• Trained new employees in company policies, operating procedures and store systems and provided mentoring on the sales floor to improve customer interactions and thus increase both total sales and average ticket.• Responsible for opening and closing store, money count, distributing and collecting register tills, assuring that the store was clean, product displays were correct and store was ready for opening.• Maintained store displays daily to assure perfect product presentation according to corporate visual sales directions.

  • Self Employed
    • San Jose CA
    • Real Estate Investing
      • Jan 2001 - 2006
      • San Jose CA

      •Purchased, remodeled and resold a residential property with a positive net return of 12%.•Personally designed upgrades to every room including research of styles, materials and new mechanical systems.•Performed all required tasks including, demolition, basic plumbing and electrical upgrades, and installing vinyl and hardwood flooring.

  • Whitelight Systems
    • Palo Alto, CA
    • SQA Manager
      • Sep 2000 - Feb 2001
      • Palo Alto, CA

      •Managed a team of 4 engineers developing automated tests using Silk automated test software reducing test cycles by 45%. •Developed new lab procedures to reduce test system refresh times between regression tests by 50% by reallocating existing hardware more efficiently, implementing multiple disk partitioning techniques and using Norton Ghost.•Installed, configured and created tables and test data for MS SQL Server and Oracle to simulate various common corporate databases for testing of Whitelight’s multi-dimensional database analysis system.•Developed new defect reporting procedures for the alpha and beta test programs which reduced the time required to resolve product defects by implementing Clarify CRM.

  • Aspect Telecommunications
    • Customer Operations Analyst
      • 1996 - 2000

      • Designed and implemented test plans and procedures to test the reliability, scalability and performance of Aspect’s IVR and CRM products. This involved specifying, installing and configuring multiple stand-alone Dell servers and rack-mounted systems to simulate multiple client systems using a combination of Unix and Windows NT servers, Windows 98 clients on a 100baseT netwotk. • Installed, configured and created tables and test data for MS SQL Server and Oracle to simulate a company’s customer database. • Configured Aspect Call Center and Lucent Definity 3 PBX to generate and answer simulated call flows.• Configured MS Internet Information Server, MS Exchange Server and Hammer IT system to generate service requests via telephone, e-mail and web-based requests to test inbound routing and queuing performance and reliability.• Acted as technical liaison between engineering and technical publications group to assure technical accuracy of Aspect’s IVR and CRM system documentation by implementing documentation in lab environments and then correcting errors and improving and clarifying text.• Worked on a task force to improve Aspect’s IVR and CRM system sales and support procedures by creating process flowcharts in MS Visio. Continuous process improvement techniques were used to identify problems and then design and implement solutions resulting in higher customer satisfaction levels.• Provided second level technical support for Aspect’s Agility, an OS/2-based interactive voice response system, to end users, first level support staff and field personnel via telephone and remote system dial-in on a 24/7 basis.

  • Global Village Communication
    • Atlanta, GA and Sunnyvale, CA
    • SQA Manager
      • Nov 1992 - Jan 1996
      • Atlanta, GA and Sunnyvale, CA

      • Managed FaxWorks Pro Server, a Novell Netware NLM, and IBM LAN server-based multi-user fax system creating marketing material and arranging co-operative marketing programs with companies such as GammaFax and Dialogic as well as VARs.• Designed, installed and configured fax servers and client systems on both Netware and OS/2 LAN Server, including all network hardware and software for use in company displays at Comdex, PC Expo, Cubit and NetWorld Expo. • Designed and implemented lead tracking system using Goldmine software for six inside sales people, automating pre-sales document fulfillment, improving sales staff efficiency and improving sales of Global Village’s FaxWorks, a Windows-based single and multi-user fax software.• Developed testing plans and documentation procedures for QA department and implemented a FoxBASE database for tracking of product defects.• Installed and configured Novell and IBM LAN Server systems with networked client PCs on a 10Base2 network as the product test lab.• Debugged software and documented problems for software engineering department by running manual regression tests.• Trained the technical support department by providing detailed technical information in training classes and one-on-one mentoring to the support staff.

  • Peachtree Systems
    • Atlanta,GA
    • Support Engineer
      • Nov 1991 - Oct 1992
      • Atlanta,GA

      • Sold, designed and installed IBM LAN Server, Netware and Windows for Workgroups-based networks using 10Base2, supervising installation teams of 3 people.• Installed and supported various software applications including FoxBASE, WordPro and Platinum Accounting.• Coordinated with distributors to purchase and schedule delivery of equipment to ensure on-time, on-budget installations.

  • CBIS Networks
    • Atlanta, GA
    • Technical Support Engineer
      • Nov 1989 - Oct 1991
      • Atlanta, GA

      • Designed, installed and maintained a test lab network using multiple network configurations for validation of CBIS’s CD-ROM networking products.• Designed, installed and maintained a test lab 10Base2 network that supported LAN Manager, LAN Server, Banyan Vines and IBM PC LAN configurations for validation of CBIS’s CD-ROM networking products.• Developed testing procedures and documentation to allow the sharing of CD-ROM-based third party applications for each supported network.• Debugged pre-release software and documented problems for software engineering department.• Provided pre-sales technical support and design services to CBIS VARs.

Education

  • 2018 - 2020
    Tulsa Community College
    Associate of Science - AS, Enterprise Development
  • 1986 - 1989
    Kennesaw State University
    History Major, International Relations Minor

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking.”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles