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Sheldon Boucher
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- Technical Writing
- Technical Documentation
- Technical Communication
- Writing
- Web Content
- Show all
Bio
Credentials
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Be Visual! Sketching Basics for IT Business
SAPOct, 2018- Apr, 2026 -
Copywriting: Improve User Experience One Word at a Time
SAPOct, 2018- Apr, 2026 -
Plain Language Certificate
Simon Fraser UniversityDec, 2017- Apr, 2026 -
Editing Certificate
Simon Fraser UniversityMar, 2016- Apr, 2026 -
Technical Communication Certificate
Simon Fraser UniversityJan, 2016- Apr, 2026 -
Cisco CCDA
CiscoSep, 2009- Apr, 2026 -
Cisco CCNA
CiscoOct, 2007- Apr, 2026
Experience
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KISS Technical Communication Inc.
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Vancouver, Canada Area
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Technical Communication Consultant
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Sep 2013 - Present
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Vancouver, Canada Area
As a technical writer and plain language writer, I can:‣ Unify your branding with quality documentation that creates a good first impression‣ Reach your target audience with the intended message using plain language‣ Improve customer experience with online documentation that your users and customers will understand the first time they read it‣ Reduce your support costs with easy-to-find explanations of concepts and tasks so customers can help themselves‣ Support employees and virtual assistants with process documentationAs an editor, content strategist, and SEO I can:‣ Correct grammar and typographical errors with copyediting and proofreading‣ Revise your online copy with plain language to improve understanding‣ Proofread your blog posts to help you avoid embarrassing mistakes‣ Audit your business’ website to discover improvement opportunities‣ Optimize your online content to help you get more sales leads
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TELUS
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Edmonton, Canada Area
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Senior Design Specialist
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Aug 1975 - Sep 2013
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Edmonton, Canada Area
Various positions involving LAN and WLAN IT technical solution design—writing pre-sale and post-sale documentation, technical sales proposals, and responding to RFPs.
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Education
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2014 - 2015Simon Fraser University
Certificate in Technical Communication, (Professional, Technical, Business, and Scientific Writing) -
2014 - 2016
Simon Fraser University
Certificate in Editing, (Editing) -
2016 - 2017
Simon Fraser University
Certificate in Plain Language, (Professional, Technical, Business, and Scientific Writing) -
University of Alberta
Faculty of Engineering (year 1 and 2, part time studies) -
Northern Alberta Institute of Technology
Electronics Engineering Technology (four certificates) -
Athabasca University
Centre for Humanities, Spanish Language -
1973 - 1975
Queen Elizabeth Composite High School
High School
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