See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Shahidah Juliana Mohamad Shahid is a seasoned professional with a proven track record of delivering exceptional results in various industries. As a Young Living Essential Oils Distributor, she has been driving business growth and customer satisfaction for over three years. Previously, Shahidah held key roles at POTO Travel & Tours, where she excelled as a Sales Associate, Tour Leader, and Customer Service Representative, fostering strong relationships with clients and driving sales targets. Her educational background in Tourism and Travel Services Management from Universiti Teknologi MARA has equipped her with a solid foundation in the industry.

Experience

    • Young Living Distributor
      • Dec 2020 - Present
      • Gambang, Pahang

  • POTO Travel & Tours
    • Kuala Lumpur, Malaysia
    • Sales Associate
      • Nov 2013 - Apr 2020
      • Kuala Lumpur, Malaysia

      RESPONSIBILITIES :1) Provides customer service, including anticipating customer needs, suggesting alternatives, giving pricing information, perform consultative selling to customers and problem solving, and is able to satisfy those needs with a minimum amount of supervision.2) Maintain target sales goal per month, and maintain at least 30% daily close rate (Series Departure Package and Insurance)3) Attend to customer enquiry assigned by Customer Service PIC 4) Operates the Point of Sale terminal-POS(Credit Card machine), accept money from customer and open receipt manually.5) Collates, sorts and organizes customer bookings6) Log booking in E-card system and perform quality check.7) Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) and adhere to scripted sales processes for best customer interaction.8) Performs multiple tasks at the same time, using automatic equipment capabilities.o Troubleshoots routine equipment problems and reports to CS HOD if there’s any problem.o Operates photocopy, binding and other auxiliary equipment as when needed.9) Follows instructions of supervisors and assists other team members in performing department functions.10) Reconcile daily booking, insurance sales reports and submit to CS HOD on weekly basis.• Coordinates sales effort with marketing during trade fairs, Bonanza and other similar events.• Maintain filing system in proper order and well updated.• Ensure department has necessary supplies, equipment and inventory.• Perform all other duties as needed or requestedTo entertain customer's needs and want.ACCOMPLISHMENT:Selected as a tour leader to Jakarta Bandung, Beijing, Iceland, Scandinavia, Turkey, Balkan, Japan, Europe London

  • SK Jalan Peel
    • Kuala Lumpur, Malaysia
    • Replacement Teacher
      • Aug 2013 - Nov 2013
      • Kuala Lumpur, Malaysia

      RESPONSIBILITIES:To teach standard 2 and standard 5 students, major in Malay language.

Education

  • 2011 - 2018
    Universiti Teknologi MARA
    Bachelor's degree, Tourism and Travel Services Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Wellness and Fitness Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles