See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Shaelyana Zai is a seasoned property and facilities management professional with experience in building management, project coordination, and customer service. She has worked in various roles, including Building Manager, Condo Manager, and Property Officer, and has a strong background in IT skills, including proficiency in MS Office, SAP System, and RAPTOR Point of Sale and RAPTOR Backend office.

Experience

    • Singapore
    • Real Estate
    • 1 - 100 Employee
    • Building Manager
      • Nov 2023 - Present

      Currently managing a building at the CBD area. My responsibilities are as listed;- Supervise and manage a team of site staffs - Conduct regular checks and inspection on grounds to ensure property is well maintained- Follow up with rectifications and make recommendations to the Management Council- Prepare budget planning for the Building, management reports, contracts review, vendor performance evaluation and monitoring the general building repairs and defect works.- Prepare, call, evaluate, and administer quotations and tenders for preventive & corrective maintenance, repairs & replacement works, services and supplies, and advise on selecting suitable vendors specialists and award such quotations and tenders with the Management Council’s approval.- Manage, supervise and check on the quality of work delivered by staff and vendors.- Ensure that routine maintenance works and services are carried out satisfactorily and adequately in accordance with the assigned or designated work scope- Liaise with all relevant authorities on the Building, apply and obtain all necessary licenses and certificates. - Manage and maintain proper records, files, correspondence and documents.- Provide essential customer service support to the residents and owners

    • Condo Manager
      • Feb 2022 - Oct 2023

      I was in-charge of a TOP project in District 10. Part of my responsibility includes but not limited to;- Setting up the management office- Contracts procurement - Work closely with the Developer, Main Contractor & Owners- On site management and maintenance of properties- Defects reporting - Day to day operation of all matters relating to maintenance/management of Condo’s facilities and operations- Administration and management of contracts- Attending to queries from residents- Liaising with contractors- Set-up the 1st AGM (liaise with multiple vendors, document preparation, sort out logistics), assist with budget preparation and minutes- Prepare Council meeting documents and minutes

    • Property Officer
      • Apr 2021 - Feb 2022

  • Colliers
    • Singapore
    • Property Officer
      • Jun 2017 - Apr 2021
      • Singapore

      IT skills - Proficient in MS Office – Excel, Word, Outlook, PowerPoint- RAPTOR Point of Sale & RAPTOR Backend office - SAP SystemLanguage (written and spoken)- English - MalayCommunication SkillsCustomer ServiceLeadership Skills Adaptability Skills Project Management Proficient in Administrative dutiesAdaptable & uses flexibility to get job doneHigh tolerance level

    • Senior Patient Service Associate
      • Jan 2013 - Mar 2016

      Senior Patient Service Associate under Business Office• Work in the Sub-Office, catering to VIP and overseas patients at a private ward• Use the SAP system on a daily basis• Liaise with patient’s insurers be it locally or overseas• Follow up with overseas patients with their outstanding bills or problems with claims from their insurer• Provide financial counselling• Process payments• Ensure patient’s account/bill is settled before discharge• Handle and manage enquiries, feedbacks and complaints from front counter or through calls• Perform inventory checks, daily data entry and front counter duties• Mentor and train new staffs onboard• Perform monthly scheduling

Education

  • 2009 - 2012
    Republic Polytechnic
    Diploma in Business Applications, Business IT

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Real Estate”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles