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Sean Armstrong profile image

Sean Armstrong

Help Desk Supervisor at Memorial Health Ohio
Intro Book
IT professional with technical support, customer service, and computer repair expertise.
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Location
Marysville, Ohio, United States, US
Skills
  • Photoshop
  • Microsoft Office
  • Microsoft Word
  • Computer Repair
  • Powerpoint
  • Show all
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Bio

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Sean Armstrong is a seasoned IT professional with 15+ years of experience in technical support, customer service, and computer repair. He holds a Master of Business Administration from Keller Graduate School of Management and a Bachelor of Art from The Ohio State University.

Experience

  • Memorial Health Ohio
    • Help Desk Supervisor

  • Memorial Health Ohio
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Help Desk Supervisor
      • Feb 2022 - Present

    • Personal Computer Support Technician
      • Dec 2020 - Feb 2022

  • American Cancer Society
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Technical Support Specialist
      • Aug 2018 - Dec 2020

      Provides technology support to customers and to multiple offices under the direction of the Technology Support Manager. Provides second level Service Desk and local desk-side support, working with other IT Staff or Teams to deliver service and support. Is a resource for projects that may require second level remote or onsite support; and acts as part of an ‘onsite team’ during meetings, office relocation; and other large scale projects.

    • Service Desk Analyst
      • May 2013 - Aug 2018

      Provides problem determination and resolution; related to ACS technology issues primarily via telephone support and other communication tools such as e-mail, instant messaging and remote desktop tools. Records pertinent information about all incidents and resolutions to ensure customer satisfaction. Assists with special projects as required to enhance customer relations.• Performs problem determination and resolution support on ACS standard hardware and software following the established standards and operating procedures.• Provides a high level of professionalism and customer service in all dealings with customers.• Develops a working knowledge of the customer’s business needs in order to provide technical support in the business environment.• Utilizes problem management system to ensure customer problems are resolved.• Follow established escalation procedures when problems need to be elevated to the next level of support.• • Assists with technical evaluations of new hardware and software as assigned to ensure products being evaluated meet business and technical requirements.Assists with the developing and testing of new and enhanced process and procedures.• Assists with customer training as required.• Uses all available educational resources to keep abreast of new developments in hardware,software ACS policies, and customer satisfaction techniques.

  • Nationwide Insurance
    • Contractor
      • 2012 - 2013

Education

  • Keller Graduate School of Management
    Master of Business Administration, Network and Communications Management
  • The Ohio State University
    Bachelor of Art, History of Art

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Information Technology”

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