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Bio

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Sarah Norris is a seasoned executive with a proven track record of delivering exceptional results in customer-facing roles. As a skilled Insurance professional, she has honed her expertise in commercial broking, claims management, and customer relations. With a strong background in administration and project planning, Sarah has successfully managed high-profile events and teams, including a staff gala with over 700 attendees. Her proficiency in Microsoft Office, Excel, and budgeting enables her to drive business growth and optimize operations. A holder of a Tier 1 Compliance (Insurance) degree from NIBA, Sarah brings a unique blend of technical expertise and interpersonal skills to her work.

Experience

  • Presight
    • Abu Dhabi Emirate, United Arab Emirates
    • Office Manager
      • Apr 2023 - Present
      • Abu Dhabi Emirate, United Arab Emirates

    • United Arab Emirates
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Operations Officer
      • Apr 2022 - Present

    • Office Manager
      • Oct 2019 - Present

      • Facility Management• Operations Coordinator• Event Planning• Staff management • Project Planning

  • Landmark Group
    • Dubai, United Arab Emirates
    • Office Manager and Executive Assistant
      • Sep 2016 - Sep 2019
      • Dubai, United Arab Emirates

      • Diary management for the COO• Meeting and appointment scheduling for the COO• Arrange fortnightly lunches with staff and COO• Attend Leadership Team Meeting and Project Meetings; take & distribute minutes • Travel Booking, Visas, Hotels & Transport for COO and Leadership Team• Reconciliation of travel accounts, credit card statements and petty cash• Organize annual events - Staff Gala and Long Service Awards and was the Emcee for the event of over 700 staff• Organize office celebrations - Monthly birthdays, Team Iftar, Diwali, Pot Luck, Christmas Celebrations etc.• Office maintenance - liaise with vendors, security and building maintenance• 3 direct reports - Receptionist and Office Runners• Happiness Champion - hold monthly team building activities in the office• Other ad hoc duties

    • Personal Assistant to the President
      • Jun 2014 - Aug 2016
      • Dubai, U.A.E

      • Provide administration and secretarial support• Diary planning and scheduling of appointments for the DIFZ President• Screening and managing calls• Manage filing and review correspondence on a daily basis• Organise relevant meetings including weekly management meetings and monthly board meetings including minutes-taking and distribution• Drafting reports and compiling presentations• Liasing with the travel team to arrange flight, lodging and visa requirements• Manage and reconcile monthly expense claims for the President using relevant systems• Drive the internal “social projects” such as Year-end functions• Assist with the co-ordination of relevant training workshops and projects as required• Coordinate logistics for planning board meetings, staff meetings, meetings involving overseas colleagues, and other meetings as and when required• Ad hoc duties

    • Assistant Account Executive
      • Sep 2012 - Apr 2014
      • Parramatta, NSW

      • Commercial Broking Team• Assisted the Senior Broker with his portfolio• Provided administrative support including quotations, renewals, alterations to policies• Attended client renewal meetings

  • Instanta Ltd
    • Farringdon, London
    • Personal Assistant and Sales Support
      • Jan 2011 - Jul 2012
      • Farringdon, London

      • Generated new leads• Responsible for arranging and attending trade shows• Provided sales support to 4 Sales Managers• Diary management for the MD• Reporting• Budgeting• H.R assistance• Advertising (Mail shots)• Marketing (Social media)

    • Internal Account Executive
      • Oct 2007 - Jul 2010
      • North Sydney

      • Aviation division• Solely managed a portfolio of 500 private Aviation clients

    • Assistant Account Broker
      • Sep 2004 - Oct 2007
      • Sydney, Australia

      • Assisted Senior Brokers with their accounts

  • REI Insurance Brokers
    • Parramatta, NSW
    • Broker Assistant
      • Jan 2002 - Sep 2004
      • Parramatta, NSW

      • Assisted Senior Brokers with their accounts

Education

  • NIBA
    Tier 1 Compliance (Insurance)
  • 1997 - 2002
    St Clair High School
    High School Certificate
  • 2022 -
    Melodica
    Piano
  • 2021 -
    Centre of Excellence
    PSYCHOLOGY

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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