Experience

• 

  FELLERS

  • Southeast Credit Manager

    • Aug 2013 - Present

• 

  Hilti

  • Tax Analyst

    • Feb 2012 - Feb 2013

    • Processed sales tax exemption certificates for multi-states• Worked with internal and external customers to resolve tax disputes• Identified products that were permanent materials or tools and coded accordingly• Issued account adjustments for tax that was billed incorrectly• Requested refunds for tax paid by customer in error• Identified customers as manufacturers, resellers, contractors or exempt organizations and set up customer accordingly in Hilti’s database

• 

  LinkAmerica Corporation

  • Revenue Specialist

    • Nov 2010 - Feb 2012

    • Analyzed short paid invoices to determine if balance was due• Corrected pricing errors on customers accounts• Reviewed mileage and fuel surcharges to determine if billed correctly• Corrected misapplied payments• Contacted customers to collect past due balances on accounts • Helped train new and temporary employees • Issued account adjustments for billing errors• Compiled a new employee handbook with step by step instructions

• 

  Christview Christian Preschool

  • Tulsa Oklahoma

  • Pre-School Teacher

    • Aug 2003 - Jul 2010
    • Tulsa Oklahoma

    • Organized lesson plans and monthly calendar• Created a loving environment for my students

• 

  Hilti

  • Tulsa Oklahoma

  • Credit Analyst

    • Aug 1999 - Sep 2001
    • Tulsa Oklahoma

    • Maintained multiple customer accounts• Set and adjusted credit limits• Collected on past due balances• Worked with teammates to ensure customer satisfaction• Placed accounts with outside collections• Reviewed credit balances and refunded if necessary• Reviewed customer’s Dun and Bradstreet profile• Reviewed customer’s personal credit report if a personal guarantee provided by the owner of a small business• Developed working relationships with customer’s A/P departments