Okay, so Samantha has experience in customer service, which is a fundamental skill in many industries. However, her hourly rate is likely to be on the lower end due to her entry-level position at Zumiez. According to the Bureau of Labor Statistics, the median hourly wage for customer service representatives in the United States is around $12. However, this can vary depending on location, industry, and level of experience. Since Samantha is based in Marysville, Washington, her rate might be slightly higher than the national average. Considering her role and location, I estimate her hourly rate to be around $15.