Experience

• 

  Ocean Network Express

  • Boise, Idaho

  • Analyst II - Space Control

    • Sep 2015 - Present
    • Boise, Idaho

    (formally NYK Line) Shipping and Logistics Company• Ensure, approve and recommend container placement and alternatives on ships bound for Europe, China and other global destinations• Analyze, organize and interpret data on container movement and vessel utilization• Perform margin and cost analysis to maximize profitable cargo loading• Ensure all vendors documentation is complete and accurate for submission to international Customs 24 hours prior to domestic loading of containers on vessel• Work directly with European and China Customs using strict daily deadlines• Analyze and interpret complex shipping data, issues and discrepancies and problem solving • Daily customer and vendor interaction regarding problem-solving issues and requests

• 

  Wells Fargo

  • Boise, ID

  • Phone Banker

    • Jan 2015 - Aug 2015
    • Boise, ID

    • Constant customer interaction by answering 100+ calls each day from Wells Fargo customers o Assisted and resolved customers’ banking concerns and issues while following strict procedureso Sold products/services to achieve aggressive sales goals which were measured daily

• 

  Kim's Paint Center

  • Automobile Preparation Technician

    • Oct 2012 - Jan 2015

    Auto Body repair and paint preparation

• 

  Idaho Power Company

  • United States
  • Utilities
  • 700 & Above Employee

  • Program Specialist II - Customer Relations and Energy Efficiency

    • Jul 2007 - Oct 2012

    • Manage overall strategy and direction as well as day-to-day activities for three residential energy efficiency programs (service- and promotion-based).• Programs development, includingo market research and validation, communication strategy, timelines/deadlineso internal cross-functional teams collaboration (finance, creative services, AR/AP, legal, corporate communications, creative and Web services, and other teams).o Goals and objectives development,o metrics planning, tracking and reporting, collateral development o multiple programs’ budget creation and management, and o third-party vendor collaboration (RFP to execution and relationship management), • Develop creative campaigns, promotions and messaging that meet program, departmental and company goals, such as energy savings, customer satisfaction and branding.• Develop project work plans and timelines to meet goals and objectives. • Formal business case development to improving program efficiency.• Create Key Performance Indicator metrics for departmental efficiency and improvement.• Accountability reporting to leadership teams.

  • Customer Service Outage Specialist

    • Sep 2003 - Jul 2007

    • Extensive call center and customer experience in problem identification, troubleshooting and problem-solving to resolve power-quality and other customer satisfaction issues.• Responded and updated customers on power quality issues using data monitoring systems.

  • Cash Remittance Supervisor (cross-training supervisor position)

    • Jan 2005 - Jul 2005

    • Led a team of seven employees which included creating and administering work schedules and daily duty rotations, developing formal reviews and on-going coaching sessions.• Resolved sensitive accounts receivable issues with financial institutions.

• 

  Idaho Power Company

  • Boise, ID

  • Cash Remittance Processor Operator/Collection Clerk/Data Entry Clerk

    • Feb 2002 - Aug 2003
    • Boise, ID

    • Processed customer payments at an average rate of 1,400 pieces of correspondence/hour.

• 

  Wermers Companies

  • San Diego, CA

  • Project Engineer

    • Sep 2002 - Dec 2002
    • San Diego, CA

    • Managed the pre-construction phase of a building project which included analyzing bid packages for completeness and coordinating on-site set-up for new project start-ups.• Designed bid packages for presentation to multi-million dollar construction clients.• Researched and created database of preferred vendors to simplify subcontractor selection.

• 

  Wermers Companies

  • San Diego, CA

  • Marketing and Public Relations Coordinator

    • Nov 2000 - Nov 2001
    • San Diego, CA

    • Researched and produced weekly press releases, newspaper/magazine articles and client packages to communicate business subject matters, community involvement and generate inquiries by potential clients by keeping the company in the news.• Coordinated interviews and media interactions to enhance the organization’s public image. • Created and maintained a process for standardizing collateral and job classification procedures manuals.