Experience

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  Idaho Department of Health and Welfare

  • Boise, Idaho

  • Systems & Automation Business Analyst

    • Nov 2019 - Present
    • Boise, Idaho

    Engaging with Idaho Family and Community Services delivery teams to identify, prioritize, and develop functional requirements, system bugs, and problems within Idaho’s MS Dynamics based child welfare case management system.

• 

  AmeriBen · IEC Group

  • Meridian, ID

  • Operations Analyst

    • Aug 2016 - Nov 2019
    • Meridian, ID

    Developed and managed insightful executive reporting packages providing current performance statistics and predictive forecasting used for opportunity identification by business partners to achieve their benefits strategies and internally for process engineering to improve efficiency and accuracy of client reporting.

• 

  Hewlett Packard Enterprise

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • US Public Sector Senior Business Analyst and Project Manager

    • Sep 2014 - Aug 2016

    Lead cross functional process and product development teams focusing on software development, IT service management, and operations management responsible for creating positive relationships with relevant stakeholders to create shared successes and junior team member development.

  • US Public Sector Operations Enterprise Problem Manager

    • Nov 2012 - Aug 2016

    Responsible for initial problem detection through trend analysis and high priority issue detection followed with recruiting subject matter experts to lead investigation, diagnosis, root cause analysis, work around and resolution implementation for network services and end-user managment.

  • US DoD Public Sector Service Desk Analyst

    • Oct 2007 - Nov 2012

    Responsible for service desk operations management reporting call volume impacting incidents to the management team with recommendations for impact mitigation. Lead efforts for early detection reporting of incidents on the service desk to provide early section and escalation of incidents as well as impact mitigation.

• 

  Marine Corps Recruiting

  • Camp Pendleton, CA

  • Telephone System Personal Computer Intermediate Repairer

    • Aug 2002 - Aug 2007
    • Camp Pendleton, CA

    Provided direct leadership to a group of communication electronics maintenance Marine and support civilians including shop supervision, daily maintenance report management, and supply management for the shop. Managed skill and career development processes for multiple shop groups.