Experience

• 

  Progressive Insurance

  • Tulsa, Oklahoma

  • Senior Claims Examiner

    • Jan 2020 - Present
    • Tulsa, Oklahoma

• 

  Enterprise Holdings

  • Tulsa, Oklahoma Area

  • Recovery Specialist

    • Jul 2017 - Jan 2019
    • Tulsa, Oklahoma Area

• 

  FedEx Ground

  • Enid, Oklahoma Area

  • Package Handler

    • Feb 2016 - Jul 2017
    • Enid, Oklahoma Area

• 

  Sykes Enterprises, Inc.

  • Enid, OK

  • Customer Service Representative

    • Apr 2015 - Dec 2015
    • Enid, OK

    Work at home office, Customer service on online order, Sales support for online orders, Customer service experience.

• 

  INTEGRIS Health

  • Enid, OK

  • Patient Service Representative, Sr.

    • Mar 2012 - Jan 2015
    • Enid, OK

    Review insurance policy to determine coverage. Prepare insurance claim forms or related documents and review them for completeness and accuracy. Post or attach information to claim file. Pay small claims. Calculate patient responsibility. Supervise others and provide on-the-job training. Supervisor experience. Customer service experience. Accounting experience.

• 

  Lowe's Companies, Inc.

  • Enid, OK

  • Customer Service

    • Mar 2011 - Mar 2012
    • Enid, OK

    Solicit sales of new or additional services or products. Communicate with customers by telephone or in person to provide information about products or services, enter orders, cancel accounts, or obtain detail of problems and provide solutions. Process payments. Issue refunds. Supervise others and provide on-the-job training.

• 

  Banner Health

  • Greeley, CO

  • Patient Finance Service Admission Representative

    • Aug 2007 - Aug 2010
    • Greeley, CO

    Explain policies, procedures, or services to patients using medical or administrative knowledge. Analyze patients' abilities to pay to determine charges on a sliding scale. Answer telephones and direct calls to appropriate staff. Operate office equipment, such as MS Word, MS Excel, and other software applications to prepare reports, invoices, finical statements. Arrange hospital admissions for patients. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

• 

  Semperian PPP Investment Partners

  • Greeley, CO

  • Account Specialist

    • Aug 2006 - Aug 2007
    • Greeley, CO

    Check accounts, payment postings and documents for accuracy. Calculate, prepare, and involves. Comply with federal, state, and company policies, procedures, and regulations. Operate office machines, such a photocopiers, scanner, facsimile machines, voicemail systems, and other computer programs. Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail. Resolve customer issues with their finical accounts.