Okay, let’s tackle this. So Rose has 29 years of experience in customer service, which is a long time. The industry average for customer service representatives in the US is around $25–$35 per hour, depending on location and experience. Since Rose has been working for the same company for almost three decades, she likely has strong skills and a deep understanding of the industry. Given her location in Marysville, Washington, the cost of living is relatively low, which may also impact her hourly rate. Considering these factors, I estimate her hourly rate to be around $35, which is at the higher end of the average range.