Experience

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  LEAN INFORMATION

  • Bern, Switzerland

  • Founder

    • Sep 2013 - Present
    • Bern, Switzerland

    LEAN INFORMATION is a pioneering communication agency. Based on lean, data quality and information management, our method applies to all business functions. Measurably: save time and money, increase revenue, mitigate error and risk. Try our Free Evaluation.

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  Chemtura Corporation

  • Middlebury, CT

  • Director of Information Management

    • Oct 2011 - May 2012
    • Middlebury, CT

    • Product Websites – Led the change of 20+ business unit websites into eCommerce platforms with robust content classification, decision support systems, mobile apps, information governance, and benchmarking. Promoted the sharing of best practices by launching the “Website Publisher Community.”• Data Visualization – initial development of IT Performance Dashboard. It integrated Microsoft® Business Intelligence Dashboards (for performance metrics and KPI tolerance alerts) with existing dashboards, e.g. SAP® BusinessObjects.• IT Internal Communication – Developed enterprise-wide IT Service Desk communication campaign to increase use of the IT Service Catalogue. Based on employee, designed an IT Service Desk contact aid.

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  Information Management Consultant

  • NY Metro Area

  • Document Management & Business Development Specialist

    • Jul 2009 - Oct 2011
    • NY Metro Area

    Clients included: FOJP Service Corporation (healthcare industry insurance and risk management), Ministry for Economic Development, County Office for Economic Development, Voices & Visions Productions.• Developed User Requirements and Rollout Strategy for Electronic Document & Records Management (EDRM) system.• Delivered Biopharma business leads for New York and New Jersey markets.

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  Swiss Re

  • Armonk, NY

  • Vice President, Senior Information Consultant, Knowledge & Records Management

    • Aug 2004 - Jun 2009
    • Armonk, NY

    Department helped build Swiss Re’s market leadership by improving the value of internal business information as well as the efficiency of how records are managed throughout their lifecycle to support governance, risk management and compliance.Drove adoption of technology, increased information product ROI• GKRM Consultant to division heads, managing directors and project teams. Helped define internal client needs. Led adoption of GKRM products and services throughout all levels of the organization.• Built Work Smart, first as a regional intranet magazine to showcase GKRM Americas information products. Then, expanded it worldwide. Increased awareness of department products 95% in 9 months. Global IT became a content partner.• Improved usability of NewsRoom, Swiss Re’s key business news tool. Led the worldwide usability study and launch campaign. NewRoom usage increased 800% over 3 years. Built NewsRoom for Client Managers.• Created and internally marketed the eLearning module, Gathering Information. GKRM service demand increased and relations strengthened with: Corporate Communication, Leadership Development, Digital Learning and Swiss Re Academy.Improved service delivery• Worked with Information Governance on the GKRM Client Service Standard Process and contributed to the GKRM Records Management Process to best manage service requests. Improved GKRM’s ability to steer, measure and govern.• Established the GKRM Webinar Program and improved GKRM intranet site usability. Expanded use of department Service Portfolio and Swiss Re’s Learning Management System.• Defined internal marketing campaign surveys and metrics. Analyzed campaign results. Identified new communication channels and service delivery best practices.

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  Open Connect, Zurich (customer of Hyams Communications, 1996-2000)

  • Zürich Area, Switzerland

  • Vice President, Document Management Consultant & Project Manager

    • Sep 1996 - Dec 2002
    • Zürich Area, Switzerland

    Company customized enterprise Document-, Records- and Content Management systems. Clients included: LyondellBasell, Roche Diagnostics, RUAG Space, Sika International, Swiss Federal Parliament and Zurich Cantonal Bank.• Led the requirements and design phase of a global IT-Project eLibrary using OpenText® Information Management System.• Built the Change Management Plan for a global SAP rollout, including 8 stakeholder groups and 6 office locations.• Developed the Information Quality Standards and training for authors of a 140-file, Electronic Credit Lending Handbook.• Created the Email Quality Policy and 1-page job aid for employees worldwide in the Space industry.

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  Hyams Communications

  • Bern, Switzerland

  • Founder

    • Sep 1996 - Sep 2000
    • Bern, Switzerland

    • Provided marketing, communication and learning design services. Clients included: ABB, Burson-Marsteller Switzerland, Open Connect, Roche Diagnostics, Swisscom and Zurich Insurance Group.• Developed intranet stakeholder requirements, content strategy and platform navigation. Designed Process Management Training program and new process standards. Projects featured in business magazines: KM World and Focus.ADDITIONAL EXPERIENCE• General Manager, WRS-FM (World Radio Switzerland), Geneva, Switzerland – led SRG/SSR start-up of Switzerland’s first English language commercial radio station; trained sales team, liaised with audience segments and investors Swiss Broadcasting Corporation (SRG/SSR) and Thomson Reuters. (Three years earlier, wrote station’s feasibility study.)• National Marketing Manager, Wall Street English (WSE) Switzerland – Managed the communication strategy for 17 Swiss WSE franchises. Worked with Farner Consulting to develop national campaign for WSE product launch, Multimethod®; press placement averaged three articles per market. Strengthened collaboration with WSE International.• Director, Wall Street English, Bern (prior to promotion) – Responsible for school revenue, communication, academic quality and Business English; student academic scores led all Swiss WSEs. Managed Burson-Marsteller Switzerland in developing new communication campaign, trained sales team to use new sales strategy; corporate sales led all Swiss WSEs – grew largest key account 400% over two years, annual Bern institute revenue grew to record highs. • Sales & Marketing Consultant, New York, NY, USA – increased ACM (Association for Computing Machinery) student membership by 15%; grew healthcare group from 1 to 4 locations.• Sales Director, WNCN-Radio, Classical 104.3 FM, New York, NY, USA – doubled station’s local sales in 1.5 years, won two awards from NY Market Radio Association (NYMRAD) for locally produced commercials, perfected my consultative sale skills.

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  Various Companies

  • Switzerland and New York

  • Additional Experience

    • Jun 1983 - Aug 2000
    • Switzerland and New York

    • General Manager, WRS-FM (World Radio Switzerland), Geneva, Switzerland – led SRG/SSR start-up of Switzerland’s first English language commercial radio station; trained sales team, liaised with audience segments and investors, i.e. Swiss Broadcasting Corporation (SRG/SSR) and Thomson Reuters. (Three years earlier, developed start-up’s Feasibility Study.)• National Marketing Manager, Wall Street English (WSE) Switzerland – Managed the communication strategy for 17 Swiss WSE franchises. Worked with Farner Consulting to develop national campaign for WSE product launch, Multimethod®; press placement averaged three articles per market. Strengthened collaboration with WSE International.• Director, Wall Street English, Bern (prior to promotion) – Responsible for school revenue, communication, academic quality and Business English; student academic scores led all Swiss WSEs. Managed Burson-Marsteller Switzerland in developing new communication campaign, trained sales team to use new sales strategy; corporate sales led all Swiss WSEs – grew largest key account 400% over two years, annual Bern institute revenue grew to record highs. • Sales & Marketing Consultant, New York, NY, USA – increased ACM (Association for Computing Machinery) student membership by 15%; grew healthcare group from 1 to 4 locations.• Sales Director, WNCN-Radio, Classical 104.3 FM, New York, NY, USA – doubled station’s local sales in 1.5 years, won two awards for locally produced commercials from NY Market Radio Association (NYMRAD), perfected my consultative sales skills.