Experience

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  Conduent

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Project Consultant

    • Jan 2019 - Present

  • Director, Project Manager

    • Nov 2016 - Dec 2018

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  Randstad USA

  • Meridian, ID

  • Project Manager

    • Jun 2015 - Nov 2016
    • Meridian, ID

    On contract with Xerox Business Services to provide project management services in developing business solutions to meet client requirements. Lead cross functional and remote teams to develop business requirements, functional specifications, detailed design and complete development tasks.

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  Xerox Business Services - Education Services, Inc.

  • Long Beach, CA

  • Management Summary

    • Jul 1996 - Mar 2015
    • Long Beach, CA

    Multiple roles, beginning as a programmer analyst up to senior management, with increasing responsibility for individuals and results related to consulting and advising business operation in management and process improvement through software development, project management and system administration – including: • heterogeneous environment of mainframe, cloud, virtual, web based, and desktop technologies• programmer and analyst resources in four countries at various sites• multiple data centers supporting both distributed and local application• various project management and SDLC methodologies - both formal and informal• adherence to government regulations and financial institution policies• coordination and prioritization with stakeholders of projects and issue resolutionKey Achievements• Increased system performance multiple orders of magnitude by leading a system platform upgrade• Improved project throughput and cost containment by helping to establish a Project Management Office• Reduced Business Intelligence (BI) overhead cost 75% by moving to cloud based virtual machine environment• Reduced incident backlog over 70% and average resolution time from 53 days to less than seven days, by introducing process improvements for greater accountability and increased productivity• Decreased project backlog 60% by providing online real-time status reporting o Increased visibility of project backlog with an online repository for project artifacts o Reduced project lag times by introducing online stage gating• Improved overall development time up to 25% using improved testing methodologies • Reduced client onboarding time 90% through standardized EDI, by streamlining the process with consistent and timely reporting and reconciliation activities• Improved Average Speed to Answer by 40% through a major upgrades to call center systems

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  Mammoth Mountain Ski Area

  • Mammoth Lakes, CA

  • Manager, Systems and Development

    • Nov 1989 - Mar 1996
    • Mammoth Lakes, CA

    Managed all projects, resources and assets related to IT systems used throughout the Ski Resort's operations. Systems included enterprise resource planning, administrative, marketing, retail, dining, lodging, maintenance, and ticketing. Led the development, deployment and ongoing maintenance of hardware, software, and services. Interacted with all levels of management as a Subject Matter Expert in technology and system capabilities; maintained regular communications and project-status updates.

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  Familian Pipe & Supply

  • VanNuys, CA

  • Lead Programmer Analyst

    • Oct 1988 - Nov 1989
    • VanNuys, CA

    Provided maintenance and development programming. Developed applications to improve inventory and procurement reporting across multiple sites.Led the development of an enterprise wide Marketing/Sales analysis application.