Experience

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  Social Security Administration

  • United States
  • Government Administration
  • 700 & Above Employee

  • Legal Assistant

    • Sep 2012 - Present

  • Case Technician

    • Oct 2010 - Sep 2012

    Maintains and prepares case files in preparation for hearings by an Administrative Law Judge in the Office of Disability Adjudication and Review

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  WDSGlobal

  • Customer Care Agent

    • Aug 2009 - Nov 2010

    - Enhances customer service by negotiaing a win - win resolution for the customer and the company- Provides wireless technical support to customers for cellular phones, smart phones, and wireless modems.- Documents and updates records with corrective actions and solutions- Provides options and recommendations to enhance customer satisfaction

• 

  US Air Force

  • Senior Personnel Administrator

    • Jan 1998 - Jun 2009

    Highly rewarding and challenging position taking care of the U.S. Air Forces most valuable resource, people. Principle advisor to commanding officer on all matters affecting personnel. Mentored and guided personnel on a myriad of matters to include professional development, advancement, service integration and integrity. Assisted excutive leadership at all levels to effectively and appropriately deal with health, morale, welfare and force sustainment issues. Ensured workforce was prepared and ready to preform the organizations mission globally as scheduled or on short notice when required.- Managed quarterly and annual awards and recognition program.- Coordinated with internal and external agencies on the health and morale of unit personnel.- Provided or coordinated for quarterly and annual safety training, sexual harassment/assualt awareness, domestic violence,child abuse awareness and suicide prevention training.- Event coordinator for quarterly and annual awards luncheons and evening banquets, as well as for other special events for a range of 200 to 600 guest.

  • Maintenance Supervisor

    • Jul 1994 - Dec 1997

    Provided leadership and management guidance for 23 personnel in the highly effective utilization, repair, inspection, servicing and dispatch of 164 units of aerospace ground equipment. Administered quality training to all assigned personnel.- Directly supported aircraft maintenance superintendent, providing equipment and flight line support.- Oversaw the management of a hazardous materials supply point, compliance with handling standards, proper documentation and currency of the Material Safety Data Sheet library.- Responsible for technical preservation and preventive maintenance of equipment valued over $4 million. - Coordinated with allied work centers for necessary on and off equipment maintenance actions.- Ensured personnel and equipment were prepared and available for worldwide deployment.

  • Aerospace Ground Equipment and Quality Assurance

    • Jan 1985 - Jul 1994

    Maintenance Supervisor and Quality Assurance Inspector Aug 1990 – July 1994- Responsible for the assignment of work crews in maintaining 258 units of aerospace ground equipment.- Augmented quality assurance office during critical man power levels- Moved to full-time quality assurance position. Performed over 600 inspections/evaluations on equipment and personnel. Enforced compliance with OSHA standards and EPA standards.- Maintained and ensured the currency of an over 900 volume technical data library.Quality Assurance Inspector Aug 1989 - July 1990- Performed quality verification inspections/evaluations on aerospace ground equipment and personnel.- Wrote, reviewed and edited maintenance operating instructions to comply with safety and efficiency. - Managed a $2 million equipment account to include inspection tools and office computer network.Aerospace Ground Equipment Technician Jan 1985 – Aug 1989- Performed preventive maintenance, inspections, troubleshot, repaired, overhauled and modified powered and nonpowered equipment. This equipment included generators, air compressors, air conditioners, forklifts, hydraulic pumps, maintenance stands, diesel engines, gasoline engines, and electronic circuitry.- Trained apprentice technicians through on the job training in maintenance, safety, and technical skills.