Experience

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  Central Mutual Insurance Co

  • Dublin, Ohio, United States

  • Supplier Management Property Line Of Business

    • Mar 2022 - Present
    • Dublin, Ohio, United States

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  State Auto Insurance

  • Columbus, Ohio Area

  • Farm & Ranch CARE Professional Senior

    • Nov 2016 - Mar 2022
    • Columbus, Ohio Area

    Negotiate and settle Multi-Line Farm & Ranch Claim across 21 states

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  Hastings Mutual Insurance Company

  • London, Ohio

  • Senior Property Claims Representative

    • Mar 2011 - Nov 2016
    • London, Ohio

    •Negotiated and settled large first-party property claims.•Member of Catastrophe Claims team, encompassing multiple states

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  Grange Insurance

  • United States
  • Insurance
  • 700 & Above Employee

  • Loss Control Manager

    • Nov 1999 - Jan 2011

    • Hired and trained Personal Lines Loss Control personnel, including interviewing, hiring and developing a staff of 9 field inspectors in 2 states.• Managed the flow of over 80,000 home inspections per year. ­ At the end of 2009 Grange inspections had an average of 24.7 days to close, exceeding the industry-recognized acceptable standard of 30.­ Renegotiated Grange’s vendor contracts, reducing the cost per inspection by $5.00 each, with free inspections over 45 days old. Achieved total savings in 2009 of $100K.• Conducted Quality Assurance reviews on vendor and staff-completed inspections.• Composed and managed a budget in excess of $2.5M. Budget variances for the past 10 years ranged from 95% to 105%.• Trained agents and underwriters in the art of home inspection, providing both groups with a common platform from which dispute resolutions in the underwriting process could be quickly and equitably settled.• Conducted contract negotiations with vendors, and successfully implemented new products into the Grange policy processing system.• Managed assigned projects in support of department and corporate goals. ­ Led a project team that implemented Myriad’s Risk Manager “cradle to grave” inspection workflow system, which resulted in automatic inspection ordering, vendor / inspector routing, return underwriter routing, and final electronic permanent storage.­ Key member of a project team focused on the implementation of ISO’s LOCATION Public Protection Class (PPC) product into Grange’s flow process, which allowed each policy’s public protection classification to be updated automatically at renewal.­ Key member of a project team that implemented Xactware’s 360Value product into Grange’s agent upload system. This project permitted the transfer / automatic flow of information from 360Value to the agent upload system, to Main Frame, and finally, to Myriad’s Risk Manager. Ensured greater consistency within the entire property workflow process.

  • Property Claims Supervisor

    • Sep 1998 - Nov 1999

    •Managed a staff of seven claims representatives, both on and off site.•Assisted the branch manager in composing and managing the claims branch budget, which included facilities.•Hired and trained new claims representatives and associate claims representatives.•Negotiated and settled insured, agent, contractor, body shop and Department of Insurance complaints.•Participated in planning and executing the 1998 Claims Branch Reengineering project, which involved aligning and training both new and existing associates to better support Claims initiatives

  • Property Claims Specialists

    • Feb 1997 - Sep 1998

    •Negotiated and settled large first-party property claims.•Member of Catastrophe Claims team, encompassing multiple states

  • Multi-Lines Claims Adjuster

    • Jun 1995 - Feb 1997

    •Negotiated and settled bodily injury, property and auto material damage claims.

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  Ohio Mutual Insurance Group

  • Multi-Lines Claims Adjuster

    • Feb 1988 - Jun 1995

    •Negotiated and settled bodily injury, property and auto material damage claims.•Substitute Claims Examiner.