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Rob Gower profile image

Rob Gower

Vice President Of Operations at Devera Technologies
Intro Book
Seasoned telecommunications professional with operations management expertise.
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Location
Marysville, Ohio, United States, US
Skills
  • Telecommunications
  • Team Leadership
  • Project Management
  • Customer Service
  • Phone Skills
  • Show all
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Bio

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Rob Gower is a seasoned telecommunications professional with over 16 years of experience in operations management, team leadership, and project management. He has held various roles at TelNet Corporation, including Director of Operations, Operations Manager, and Remote PBX Technician. Most recently, he serves as Vice President of Operations at Devera Technologies. Rob has expertise in telecommunications management, call center administration, and team leadership.

Experience

  • Devera Technologies
    • Stuart, Florida, United States
    • Vice President Of Operations
      • Feb 2019 - Present
      • Stuart, Florida, United States

  • GuestTek Interactive Entertainment Ltd.
    • Columbus, Ohio Area
    • Director
      • Apr 2017 - Feb 2019
      • Columbus, Ohio Area

  • TelNet Corporation
    • Telecommunications
    • 200 - 300 Employee
    • Vice President Of Operations
      • Jun 2013 - Apr 2017

      • Managed P&L for Operations and Support, day to day company cash flow, and aged receivables.• Managed remote support engineers and technicians.• Reviewed/approved and managed third-party contractor’s contracts• Performed remote support for installations and third-party contractors break/fix for Mitel, Hitachi, Nortel Legacy Systems.• Traveled to customers corporate facilities for customer relations.• Responsible for managing customer ticket trackers.• Responsible for reviewing support cases and internal escalations.

    • Director of Operations
      • Aug 2010 - Jun 2013

      • Performed remote support on Legacy Mitel, Hitachi, and Nortel Systems.• Managed tier 1 call center.• Managed remote support engineers.• Managed field installers.• Provided support for install team.• Provided remote support/raining for customers• Reviewed and approved all 3rd party contractor invoices for payment.• Created Emergency Response Department for rapid deployment of parts and technicians.

    • Operations Manager
      • Jul 2008 - May 2013

    • Technician Supervisor
      • Jul 2005 - Jul 2008

    • Remote PBX Technician
      • Jun 2000 - Jul 2005

Suggested Services

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Industry Focus. “Telecommunications”

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