Experience

• 

  Dare to Lead (Canada)

  • Région de Ottawa , Canada

  • President

    • 2015 - Present
    • Région de Ottawa , Canada

    Help organizations achieve their business objectives by developing and sustaining effective leadership and learning at all levels. Provide expert advice and guidance on service transformation, organizational culture and change management to organizations in Canada and internationally. Use leadership, learning and innovation as key strategic levers to effect transformation. Design and deliver leading-edge training sessions. Facilitate executive/management retreats and staff meetings. Coach current and emerging leaders. Deliver powerful keynote addresses to engage managers and employees in attaining their full leadership potential.

• 

  "Public Sector Excellence Through Leadership and Learning"

  • Région de Ottawa , Canada

  • Senior Canadian Expert

    • 2012 - Present
    • Région de Ottawa , Canada

    Dispense strategic consulting services on public sector service delivery excellence. Deliver highly rated keynote presentations to public sector audiences throughout Canada and in a growing number of countries such as Belize, Mexico, Chile, Colombia, Salvador, Costa Rica, Brazil, India and the Dominican Republic. Conceptualize and deliver 5-star training on service transformation and change management. Coach executives and managers in the Public Service of Canada and abroad.

• 

  Canada School of Public Service

  • Région de Ottawa , Canada

  • Vice-President (Assistant Deputy Minister) Learning Programs

    • 2011 - 2012
    • Région de Ottawa , Canada

    Oversaw the design, development and delivery of all learning programs of the Canada School of Public Service intended for over 250,000 Canadian public servants. Was responsible for all curricula for managers and executives, functional communities and employees at all levels. Directed all of the School’s operations and partnerships across Canada as well as language training and international programs. Managed a staff of 650+ employees, managers and executives, a budget of over $50M and revenue generation activity of more than $60M.

• 

  Service Canada

  • Gatineau, QC

  • Senior Director General, Service Canada College

    • 2006 - 2011
    • Gatineau, QC

    Conceptualized and directed Service Canada College, the first-ever “corporate university” inside the public service dedicated to service excellence. Consolidated all training programs. Developed Service Canada Learning Policy and guidelines, established national and regional learning governance and national planning framework. Set up with CFO and managed National Learning Investment Fund ($20M non-salary supporting 23,000 employees across Canada). Developed and directed mega operational training strategies in support of government’s response to the economic crisis, major Canada Pension Plan system changes, new offerings such as Passport and Indian Schools Resolution and Expenditure Management System. Designed and delivered to 9,500 employees the Service Excellence Certification Program, a suite of more than ten learning programs recognized for post-secondary credit by various community colleges. Program was recognized as public sector best practice by the Clerk of the Privy Council and was awarded Institute of Public Administration of Canada National Leadership Award in 2008. Continuously innovated in building new programs on leadership/management development strategy, orientation for new employees, language training, IT training, finance training, project management, change management, business process reengineering, trainer certification, evaluation etc. Established strong partnerships/strategic alliances on service training with other federal departments, provincial and territorial governments, community colleges, Institute for Citizen-Centred Service, the Public Sector Service Delivery Council and international counterparts. Collaborated with central agencies on recognition of service as a profession and a functional community across the Government of Canada. Directed a staff of 225 learning professionals in the National Capital Region and in four learning centres across the country and managed the College’s operating budget of $26M.

• 

  Canadian Centre for Management Development

  • Ottawa, Canada

  • Director General, Client Relations, Partnerships and Regional Operations

    • 2000 - 2006
    • Ottawa, Canada

• 

  The Leadership Network/La Relève Task Force, Privy Council Office

  • Director General, Network Development

    • 1997 - 2000

• 

  Government of Canada

  • Ottawa, Ontario, CANADA

  • Progressively more responsible positions

    • 1977 - 1997
    • Ottawa, Ontario, CANADA

    Director, Public Service Commission (TDC) 1996Director, Department of National Defence 1994-1996Director, Treasury Board Secretariat 1994Director, Elections Canada 1992-1994 (including service in Russia and South Africa)Director, Royal Commission on Electoral Reform and Party Financing 1989-1992Communications Officer, Elections Canada 1983-1989Translator, Department of the Secretary of State 1977-1983