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Rebecca Vidal
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Spanish Full professional proficiency
- Performance Management
- Employee Relations
- Customer Experience
- Customer Retention
- Customer Relations
- Show all
Bio
Credentials
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Diversity and Inclusion in Marketing: Inclusive Language for Marketers
LinkedInJun, 2023- Apr, 2026 -
Learning Canva
LinkedInSep, 2022- Apr, 2026 -
Unconscious Bias
LinkedInSep, 2022- Apr, 2026 -
Blockchain Basics
LinkedInMar, 2022- Apr, 2026 -
Getting Started with Technology: Think Like an Engineer
LinkedInMar, 2022- Apr, 2026 -
How to Be More Strategic in Six Steps
LinkedInMar, 2022- Apr, 2026 -
IoT Foundations: Fundamentals
LinkedInMar, 2022- Apr, 2026 -
Learning Tor and the Dark Web
LinkedInMar, 2022- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: 7 Endpoint Security Design and Implementation
LinkedInJan, 2022- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: 5 Physical Security Design and Implementation
LinkedInDec, 2021- Apr, 2026 -
IT Security Careers and Certifications: First Steps
LinkedInDec, 2021- Apr, 2026 -
Transitioning to a Career in Cybersecurity
LinkedInDec, 2021- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: 1 Threats, Attacks, and Vulnerabilities
LinkedInNov, 2021- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: 2 Secure Code Design and Implementation
LinkedInNov, 2021- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: 3 Cryptography Design and Implementation
LinkedInNov, 2021- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: 4 Identity and Access Management Design and Implementation
LinkedInNov, 2021- Apr, 2026 -
CompTIA Security+ (SY0-601) Cert Prep: The Basics
LinkedInNov, 2021- Apr, 2026 -
Cybersecurity Awareness: Building Your Cybersecurity Vocabulary
LinkedInNov, 2021- Apr, 2026
Experience
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Solutions Manager
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Jun 2010 - Present
Play a key role in defining and leading strategies and initiatives to steer performance of award winning teams of up to 30 staff. Work collaboratively as one of 3 assistant managers, partnering with General Manager to identify objectives and KPIs. ✔ Work closely with management team to identify store staffing levels, oversee recruitment, job description development and interviewing process, along with providing hiring and promotion recommendations.✔ Conduct performance reviews, crediting individuals’ strengths, acknowledging improvements and identifying opportunities for development as well as setting individual goals.✔ Collaborate with management team, HR and individual team members to develop strategies for skill development.✔ Continuously observe team and individual performance and provide guidance and mentoring to sustain continuous professional development.✔ Ensure teams are kept up-to-date on changes in products, processes, policies and industry trends to underpin high standards of service delivery.✔ Successfully built, high performance teams that were recognized with multiple awards including:► Spotlight Award, Jan 2015 for Store Attaining at least $100 Accessory Revenue per Device for the month of December 2014, ► Spotlight Award, Dec 2014 for winning Year Over Year Growth and Accessory Revenue for the month of November, attaining at least 125% more new lines of service, plus at least $90 in Accessory Revenue.► Spotlight Award, June 2014 for exceeding the target for migrating customers to a newer price plan and the stretch goal by 125% to target.► Spotlight Award, April 2014 for team exceeding tablet sales target for March 2014 by at least 125%.
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Senior Sales Representative
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Dec 2008 - Jun 2010
Led sales team in the implementation of sales strategies, steering the attainment of impressive results through proactive training and mentoring of sales techniques. ✔ Regularly reviewed sales data to assess productivity identify shortfalls and implement actions to ensure targets were consistently met and surpassed.✔ Delivered high standards of customer service and acted as first level of contact for escalated issues, articulating customer concerns and formulating solutions.✔ Oversaw implementation of current merchandizing plans, and closely monitored quality of materials.✔ Enacted and led initiatives to maintain and expand customer base, including proactively engaging customers to identify opportunities for up sell of accessories and handsets.
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Retail Sales Representative
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Apr 2006 - Dec 2008
Applied astute customer service skills, sales techniques and detailed product knowledge to consistently surpass quota and revenue targets for net activations, customer renewals, accessories, handsets and enhanced services.✔ Conducted equipment demos and illustrated network capacity to customers, together with performing rate package evaluations and developing solution proposals aligned with customer needs.✔ Proficiently managed sales process, accurately processing transactions and reconciling daily cash receipts.Held additional role as Customer Service Representative with Verizon Wireless from August 2003 to April 2006
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Education
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2001 - 2003University of Washington
Bachelor of Science (B.S.), Psychology -
1998 - 2000
Western Washington University
Suggested Services
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Industry Focus. “Human Resources”
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