Experience

• 

  California Department of Consumer Affairs

  • United States

  • Licensing and Operations Chief

    • Jan 2024 - Present
    • United States

• 

  California Department of Industrial Relations

  • California, United States

  • Policy and Special Project Manager

    • May 2022 - Jan 2024
    • California, United States

    With a keen attention to detail and project timelines, I oversaw the creation of the DIR electronic telework approval system, updating of its Ethics program and development of administrative policies.

• 

  State of California-Emergency Medical Services Authority

  • United States
  • Government Administration
  • 1 - 100 Employee

  • Assistant Chief, Office of Health Information Exchange

    • Mar 2021 - May 2022

    With a focus on compliance and project management, I completed management duties and provided leadership to my staff while also monitoring grant performance and completion, maintaining unit budgets, and documenting unit activities and accomplishments. I worked closely with the Chief of the Office of Health Information Exchange to secure funding for the unit and ensure that current and future projects align with the unit’s and the department’s mission and goals.

  • Policy and Special Projects Manager

    • Jul 2015 - Mar 2021

    Professional who provides high-level management on process improvements, program efficiencies, and who routinely produces technical documents ranging in complexity depending on audience and need. As a thoughtful and empathetic manager I work seamlessly with staff of all levels to find necessary solutions. I’m quick to resolve internal and external customer concerns and questions and I’m consistently responsive to all people equally. I oversee and manage divisional budgets, statewide policies, program teams and special projects.

  • Lead Project Analyst (AGPA)

    • Jul 2014 - Jul 2015

    High-level analyst who provided detailed and thorough solutions to identified program and policy implementation issues. As the Unit Lead I provided timely feedback and necessary training to co-workers. I worked with management to implement changes for program growth and forward progress.

  • Lead Licensure Analyst (SSA)

    • May 2013 - Jul 2014

    Mid-level analytical position, which quickly turned into higher responsibility roles. I partnered with co-workers and management to streamline processes and improve services to the public and EMS personnel. I worked with external stakeholders to resolve complex issues and ensure open lines of communication. At the same time I acted as the subject matter expert on licensing processes, including software maintenance and troubleshooting.

  • Licensure Analyst (MST)

    • Feb 2011 - May 2013

    Entry level position which quickly turned into higher responsibility roles. I initially focused on licensure process and maintaining deadlines. Soon, however, I partnered with team members to recommend and produce streamlining processes.

• 

  Sacramento Museum of History, Science & Technology

  • Public & Community Relations Manager/ Executive Assistant

    • Jul 2007 - Aug 2008

    Multilevel position that worked with internal and external stakeholders to represent the museum and successfully implement multi-year projects to improve the museum experience. My responsibilities included media outreach, strategic planning, and complex research for special projects.

• 

  Syracuse University

  • Research Assistant

    • Aug 2005 - May 2006

    Student level position. I provided educated research expertise to tenured professor for production off published articles on disaster management and communications. I explored internet and library database and developed comprehensive research findings for presentation and discourse.

• 

  California State University, Chico

  • Student Supervisor

    • Aug 2001 - May 2005

    Managed and supervised 5-10 employees in library maintenance responsibilities. With professionalism and aptitude I empowered employees to succeed in their jobs, executing small projects while promoting skill identification, training and expansion.