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Peggy Sterling profile image

Peggy Sterling

Customer Services Representative at Travelers
Intro Book
Seasoned conflict resolution and training professional with 22 years of experience.
  • Claim this Profile
Location
Oviedo, Florida, United States, US
Skills
  • Conflict Resolution
  • Training
  • Analysis
  • Budgets
  • Consulting
  • Show all
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Bio

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Topline AI
Peggy Sterling is a seasoned professional with 22 years of experience in conflict resolution, training, analysis, and consulting, holding roles such as Senior Agency Training Executive and Customer Services Representative at Travelers. She has a strong background in process improvement, team building, and budgeting, with expertise in conflict resolution, training, and analysis. Peggy holds a BSBM degree from the University of Phoenix and is a Registered Customer Service Representative certified by the Florida Department of Financial Services. She is currently based in Oviedo, Florida, and is actively seeking new opportunities.

Credentials

  • Registered Customer Service Representative
    Florida Department of Financial Services
    Dec, 2010
    - Apr, 2026

Experience

  • Travelers
    • Orlando, Florida Area
    • Customer Services Representative
      • Nov 2012 - Present
      • Orlando, Florida Area

  • Actively Seeking New Opportunities
    • Training Specialist
      • Nov 2011 - Nov 2012

      * Works with regional contacts to assess and identify agency training needs for technical, process and potentially product training.* Develops automation training strategy and plans for assigned agencies.* Delivers training to assigned agency personnel in use of automation tools and processes. * Handles complex agency training situations and needs. * Works with agency personnel to implement effective methods of incorporating automation into agency workflow. * Develops and maintains highly effective relationships with agency personnel.* Monitors effectiveness of training, reviewing utilization rates, new business flow, and internal operating efficiencies. * Makes recommendations and implement training related strategies for improvement in meeting regional production goals.* Contributes to field sales efforts by potentially participating in agency visitations, point-of-sales presentations, building positive brand with agencies and sharing information/insights from interactions with agencies.* Assist in preparation of point-of-sales presentations/proposals.* Takes lead role in testing new automation products and functions.* Maintains superior knowledge of competitor automation capabilities.* Responds to questions from agents on automation issues.* May participate in local vendor or user groups as required. * Develops and maintains strong understanding of products including products outside of primary business line.* Supports special Agency Automation projects as requested.* May serve as a floater resource to other region teams as needed.* May mentor/coach more junior staff as assigned.

  • Travelers
    • Senior Agency Training Executive
      • Oct 1989 - Nov 2011

  • Southwest Medical Associates, INC SMA
    • Clerk IV
      • Aug 1988 - Mar 1989

  • The Howard Hughes Corporation
    • Security Administrative Assistant
      • Mar 1985 - Aug 1988

Education

  • 2006 - 2008
    University of Phoenix
    BSBM, Business

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Alternative Dispute Resolution”

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