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Patrick Precord profile image

Patrick Precord

Director Of Strategic Partnerships at PowerDMS
Intro Book
Seasoned management professional with 30+ years of experience in IT, consulting, and customer success.
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Location
Oviedo, Florida, United States, US
Languages
  • English Native or bilingual proficiency
Skills
  • Management
  • Program Management
  • Training
  • Account Management
  • Project Management
  • Show all
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Bio

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Patrick Precord is a seasoned management professional with 30+ years of experience in various industries, including IT, consulting, and customer success. He has a strong background in project management, strategic planning, and leadership. Patrick holds a BA degree from Central Michigan University and certifications from PowerDMS and APM Group.

Credentials

  • PowerDMS Certified Professional
    PowerDMS
    Nov, 2020
    - Apr, 2026
  • ITIL V3 Foundation
    APM Group
    Jun, 2008
    - Apr, 2026

Experience

  • PowerDMS
    • United States
    • Software Development
    • 100 - 200 Employee
    • Director Of Strategic Partnerships
      • Feb 2022 - Present

    • Senior Partner Success Manager
      • Apr 2021 - Feb 2022

    • Manager - Partner Success
      • Jul 2018 - Apr 2021

    • Manager - Customer Success
      • Oct 2016 - Jul 2018

    • Customer Success Advisor
      • Jun 2015 - Oct 2016

  • Consultis
    • Orlando, Florida Area
    • Account Manager
      • Jan 2013 - Jun 2015
      • Orlando, Florida Area

      "At Consultis, for over 30 years, we have built long lasting relationships with our dynamic clients and consultants by crafting customized IT workforce solutions. We pride ourselves on our long-term relationships. Consultis, a premier woman owned (WBENC) technical recruiting services company with a single focus on pairing the right candidate with the right employment opportunity."

  • NTT DATA (formerly The Revere Group)
    • Orlando, Florida Area
    • Senior Client Manager
      • Apr 2012 - Jan 2013
      • Orlando, Florida Area

  • The Revere Group
    • Director of Service Delivery
      • Mar 2007 - Apr 2012

      Structure, market and secure long-term support services contractsManage the Shared Services organization which includes the National Service Desk, MTS Systems and National Purchasing Group of the Managed Services Division.Responsible for the quality delivery of these Shared Services nationwide to our own organization as well as customer direct services.Manage the over-all operation of ticketing system as well as the development and roll-out of a new Web front-end for remote techniciansResponsible for managing existing client base in satisfaction of service as well as educating them on other services that they may benefit from.Manage team budgets and all Purchasing and IT StaffContinuing the Customer Service Manager Role and related Responsibilities

  • The Revere Group (Acquired TMSI)
    • Customer Service Manager
      • May 2005 - Jan 2007

      Continued to sell technical services while still billing for consulting servicesDeveloped Customer Service department from ground upManage Reception, Administrative Assistant, Customer Service RepresentativesEnsure customers are retained, satisfied, and that their expectations are metResponsible for designing and implementing improved process and operational policiesRecommend and implement changes to products and services to fulfill customer needs

  • Technology Management Solutions, Inc
    • Account Executive/Customer Account Manager
      • Mar 2000 - Jan 2004

      Consulted small and mid-size business on technology needsResponsible for business development through existing client base while still brining in new business clientele Developed and organized marketing strategies and materials for marketplaceInvolved in strategic partner relationship programsProcedural development - Operations, Purchasing, Bid Process, Technology PlanningClient Management and Contract renewal development plan

  • Graebel Orlando Movers, Inc
    • Relocation Consultant
      • Jan 1998 - Jan 2000

      Responsible for House Hold Goods Relocation contract and C.O.D. salesResponsible for Commercial Business relocations.Development and relationship maintenance of major accounts.Managed crews up to 50 employees at multiple locations.Co-developed Commercial relocation bidding tool and process.

  • Engineering Software Services
    • Director of Operations
      • Jan 1997 - Jan 1998

      Focused on streamlining all departments for efficiencyManaged Sales and Technical DepartmentsDeveloped and maintained Manufacturer and Vendor relationsContinued responsibilities of a Systems Consultant

    • Systems Consultant
      • Jan 1994 - Jan 1997

      Responsible for Computer hardware and software related salesDeveloped comprehensive consultative proposals of a technical natureDevelopment and maintenance of major accountsOrganized and streamlined internal data flowObtained sales and marketing concepts through training and practical application

  • ITT Technical Institute
    • Higher Education
    • 700 & Above Employee
    • Representative
      • Jan 1993 - Jan 1994

    • Student Services Coordinator
      • Jan 1992 - Jan 1993

  • Indian River Plantation Resort & Marina
    • Activities Coordinator
      • Jan 1990 - Jan 1992

Education

  • 1986 - 1992
    Central Michigan University
    BA, Commercial Recreation & Facility Management / Business Administration / Marketing

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