Experience

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  Rocket Software

  • Director, Information Development

• 

  Rocket Software

  • Waltham, MA

  • Director, Information Development

    • May 2019 - Jan 2023
    • Waltham, MA

    Led a global information development team to support product releases and drive the value proposition of content through strategically focused information. Led the development of a business case to modernize the content strategy and tool chain.Oversaw the parallel deployment of two new information development and delivery platforms, conversion and migration of content across business units and new acquisitions, including effective collaboration on the projects across three vendors.Led the integration of UX designers into the ID team and developed multiple collaborative processes to improve product usability both from a design and content perspective.Developed and drove business case for new content strategy and supporting tool chain.Led a large scale implementation of a new end-to-end tool chain for development and delivery of content.

• 

  Waters Corporation

  • Milford, MA

  • Director, CXKM Content Development

    • Aug 2017 - May 2019
    • Milford, MA

    Led the content development and content development support services teams within Customer Experience and Knowledge Management organization with the objective of delivering optimal usability and efficiency of the content developed.Defined the technical direction and strategy for content development and commercialization efforts and led those projects. Led a talent development initiative to support changing functional requirements and a greater focus on customer experience, usability and participation in design center activities.Led effort to drive collaborative content development across all major functions.

• 

  Ryffine

  • Denver, CO - Providence, RI

  • Client Services Director

    • Oct 2016 - Jun 2017
    • Denver, CO - Providence, RI

    Oversight and leadership of Client Services and business strategy. Manage and grow existing client accounts by working with clients to identify their requirements, developing strategies to achieve their business goals, and then developing the necessary solutions to deliver on client objectives in content development, management, and optimization.• Leading internal Knowledge Management initiative including defining the strategic vision.• Working with clients to understand their requirements and develop strategies to help them achieve their goals.• Identify and recruit necessary talent.• Supported update of online presence including content planning and SEO strategies. • Collaborated on business and marketing plans and strategies.• Implemented a process for defining business goals and assigning individual goals.

• 

  Dell EMC

  • Director, Information Experience

    • May 2014 - Oct 2016

    • Defined and drove multiple content optimization, information experience and customer experience initiatives.• Represented Information Development and Information Experience teams on Digital Transformation steering committee. • Led team of information architects and IT developers supporting structured authoring infrastructure.• Led global teams of information developers in support of third platform solutions and content management.

  • Director, Global Information Management

    • Aug 2013 - Jun 2014

    Responsible for managing and leading the Global Information Management team in development and support of information models, structures, standards, and technology, and for developing the vision and strategy to meet future business needs.

  • Senior Manager, Information Design and Development

    • Feb 2007 - Aug 2013

    Managing global technical authoring team that supports the Infrastructure Management Group. Currently driving the adoption and implementation of a structured authoring solution to facilitate content sharing across EMC.

  • Manager Technical Publications

    • Apr 2005 - Feb 2007

  • Principal Technical Writer and Project Lead

    • Feb 2001 - Apr 2005

• 

  SUNY Institute of Technology

  • Adjunct Instructor

    • Aug 2000 - Feb 2001

    Taught Computer Software Documentation course to Computer Science majors.

• 

  NetTest

  • Technical Publications Supervisor

    • May 1998 - Feb 2001

    Developed the Technical Publications at NetTest and implemented the localization process.

• 

  selfemployed

  • Owner/manager

    • Apr 1981 - Aug 1998

    Owner and manager of a property management and rental company.