Experience

• 

  Comcast

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Engineer 1 Capacity Operations

    • Jan 2024 - Present

  • Engineer 2 Planning and Design (EOS)

    • Sep 2023 - Jan 2024

    Participate in the design of broadband communication systems using various design software packages. Produces layout designs for coaxial and fiber placement and fiber routing and connectivity. Verifies that designs are in adherence to regional hybrid fiber coax (HFC) architecture and design specifications and processes HFC span replacements. Works with project teams to design systems and determine project specifications, additionally inspects projects periodically to ensure adherence to project specifications

  • Engineer 1 Planning and Design

    • Aug 2022 - Sep 2023

    Participate in the design of broadband communication systems using various design software packages. Produces layout designs for coaxial and fiber placement and fiber routing and connectivity. Verifies that designs are in adherence to regional hybrid fiber coax (HFC) architecture and design specifications and processes HFC span replacements. Works with project teams to design systems and determine project specifications, additionally inspects projects periodically to ensure adherence to project specifications.

  • HFC Tech 2 XOC

    • May 2022 - Aug 2022

    Isolates Video, High Speed Internet and Telephony problems by correlating information from network surveillance equipment, diagnostics tools and reported information to accurately direct fix organizations and personnel to most likely source of problem across 13 different states. Analyze and ticket events based on alarms and/or automated systems which includes knowledge of IVR and correlations. Supported HFC desk and field maintenance with RPHY layer 1 troubleshooting and support as needed

  • HFC Tech 1, XOC

    • Jun 2021 - May 2022

    Isolates Video, High Speed Internet and Telephony problems by correlating information from network surveillance equipment, diagnostics tools and reported information to accurately direct fix organizations and personnel to most likely source of problem across 13 different states. Analyze and ticket events based on alarms and/or automated systems which includes knowledge of IVR and correlations.

  • CE 4 Customer Experience Professional

    • Jun 2020 - Jun 2021

    Was responsible for resolving billing and technical inquiries that involved video, internet and telephone and home security while providing a superior customer experience for internal customers. Handled escalations and processing tickets for customer call back that further provide front-end customers with a positive customer experience.

  • CE 3 Customer Experience Specialist

    • Jan 2019 - Jun 2020

    Was responsible for resolving billing and technical inquiries that involved video, internet and telephone and home security while providing a superior customer experience for internal customers. Handled escalations and processing tickets for customer call back that further provide front-end customers with a positive customer experience.

  • CE 2 Customer Experience Accociate

    • Mar 2014 - Jan 2019

    Was responsible for resolving billing and technical inquiries that involved video, internet and telephone and home security while providing a superior customer experience for internal customers.

• 

  Best Buy

  • Computer sales consultant

    • May 2013 - Feb 2014

    Main priority was to provide excellent customer service. I had the opportunity to educate customer on products.