Experience

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  Administrative Office of the Courts - Judicial Information Systems

  • Annapolis, MD

  • Senior Business Analyst

    • Jan 2008 - Present
    • Annapolis, MD

    For the past decade I have continualy supported the State of Maryland’s District Courts. As an analyst, elicit and gather information to improve business processes and requirements of the courts. I also assist in translating requirements into case management system configuration; maintain the Court’s document repository containing both current and conceptual process profiles and models ; evaluating information received from sources and identifies conflicts, risks, and opportunities ; and collaborating in the production and maintenance functional requirements document, interface specifications, business process flow diagrams, and court performance goals, etc. My role also includes review of legislative and rule changes to assess impact on our business processes and technology changes ; and configuring case management system according to the user specifications.Sr. Technical Specialist, 2001 – 2008As the functional business analyst, I supported all IT needs of the District Court; served as a member on project teams performing requirement analysis, architectural planning, and implementation strategies for IT infrastructure products and services; created and maintained business and technical documentation, research, and data collection necessary to analyze, document, and communicate high-level business system functions and process flows; assisted with project management; and, worked closely with all end-users, system developers, and operations staff ensuring IT solutions meet business requirements.

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  KFORCE

  • Washington DC

  • Consultant

    • Jan 2001 - Jan 2008
    • Washington DC

    Performed auditing, accounting, tax data processing, finance, and insurance support; communicated work topics, activities, or problems with internal and external stakeholders; facilitated dialogue and inquiries, and information exchange on ideas and policies; implemented problem solving and decision making related to various investigations; effective problem solving, follow-up, resolution; recognized and communicated trends on potential problems and implemented appropriate and corrective action.

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  Pepco Holdings, Inc.

  • Washington D.C. Metro Area

  • Energy Analyst

    • Jan 1992 - Jan 1998
    • Washington D.C. Metro Area

    Energy Analyst, 1992– 1998Provided economic, technical and marketing analysis on energy and utility trends; submitted accurate, timely and complete documents and reports using Paradox, Rbase and SAS; consulted and coordinated work activities between departments; participated in designing, testing and implementing a tracking system for processing demand side management rebate payments on LAN; translated end-user requirements for new systems development and modification of existing systems; trained users to operate new/upgraded systems; and managed, documented, implemented procedures and processes of systems.Associate Energy Analyst, 1991-1992Supported alternative plans and methods to management to resolve conflicting demands; recommended improvements and modifications to the procedures, policies and specifications; carefully managed customer concerns with internal and external customers; and, assisted users in understanding their data needs and extracting useful information from internal data resources.

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  Gannett

  • Arlington, VA

  • Supervisor of Accounts Payable

    • Jan 1988 - Jan 1991
    • Arlington, VA

    Monitored upcoming issues and conflicts with potential impact to process flow and mitigated actions to resolves issues with planning, training and development of the Accounts Payable Clerks; coached staff in a positive and productive manner emphasizing professional development; and maintained computerized accounting system.