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Mouna Lamine Chadli is a seasoned retail professional with expertise in visual merchandising, fashion, and customer service. She has extensive experience in managing teams, building relationships, and driving sales growth. Mouna holds a Bachelor's degree in Art/Art Studies, General from Ibn Charaf High School and a Mini Master in Self-Development & Management Development from the Canadian Training Centre of Human Development.

Experience

  • Dekitate
    • Doha, Qatar
    • Founder, Managing Director
      • Jun 2021 - Present
      • Doha, Qatar

    • Head Of Administration & operation In AJA
      • Aug 2020 - Jun 2022
      • Doha, Qatar

  • Regus
    • Doha
    • Center Manager
      • May 2018 - Jun 2020
      • Doha

      - Build relationships with customers, potential customers, industry professionals and journalists - Liaise with Development and Sales departments to stay updated on new products and features - Manage public comments and customer queries in a timely, engaging manner - Build community and boost brand awareness through events and other creative marketing ideas - Involved in daily Sales activities to retain Profits towards the organization - Managing my team as per the center and Organization standard rules - Responsible to retain client continuity with the company - Responsible for Facility Management - conducting tours with new prospect and explain our services and products - ensuring that clients have great service since day one to maintain business continuity

  • RAK Free Trade Zone
    • United Arab Emirates
    • Business Development Consultant
      • Feb 2015 - Feb 2018
      • United Arab Emirates

      - Advise/ legalization of incorporation of business , RAKEZ- Advise & Assist on opening up start ups, setting up of branches for foreigncompanies & individualsinvestors companies- Generating leads from CRM System and qualify it by using all the possiblechannels to flourish the data base of the company- Achieve & exceed Monthly target- Generate weekly SPL- Generate Daily sales Reports.- Managed to open more than 120 companies.- Fix Customer Appointment and deliver effective sales presentation.- Respond to specific customer requests & queries to provide them withupdated information on the status of their company formation applicationsand visas as and when possible.- Make up plans and strategies for business development and make sure toimplement it daily, weekly, monthly quarterly and yearly- Focused on daily weekly and monthly sales target to boost the revenuestream, daily client’s meetings, follow up calls, emails and messages tobuild strong connections.- Knowledge about the product types, rules & Regulations.

    • Customer Relations Manager
      • Dec 2013 - Dec 2014
      • Dubai

      - Responsible to analyze and resolve customer requests & inquiries.- Provide professional and proper response to all product and order related.- Perform all order processing and service-related activities to ensure theaccurate, timely and effective handling of customer requirements.- Perform quotation and order entry, edit and maintenance, handle alltelephone, fax or email inquiries relating to freight, product application,billing issues for primary accounts and other accounts as required.- Identify and report all instances of customer problems, potential sales andsystem deficien

    • Customer Relations Specialist
      • Mar 2012 - Feb 2013
      • Dubai

      - Manage high volume of customer calls to ensure excellent customerservice and satisfaction.- Develop new business opportunities in every customer communication- Coordinate calls, meetings and communications between managementand customers.- Validate and qualify new customers before referring to the appropriatesales manager.- Assist in developing sales and marketing initiatives.- Develop and maintain sales incentive programs.- Assist technical and marketing teams in developing marketing materialsand proposals.

Education

  • 2015 - 2015
    Canadian Training Centre of Human Development
    Mini Master in Self - Development & Management Development, Self - Development & Management Development
  • 2007 - 2010
    Université de La Manouba
    Diploma, English Language and Literature/Letters
  • 2004 - 2007
    Ibn Charaf High School
    Bachelor's degree, Art/Art Studies, General

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