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Mohd Mustaqeem

Social Media Analyst at Amway
Intro Book
Mohd Mustaqeem, a seasoned professional with 1 year 4 months of experience in Quality Assurance, Business Development, and Business Analysis, holds an MBA from Integral University, Lucknow.
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Location
Lucknow, Uttar Pradesh, India, IN
Skills
  • Quality Assurance
  • Microsoft Office
  • Business Development
  • Business Analysis
  • Customer Relationship Management
  • Show all
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Bio

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Credentials

  • Active Listening: Enhancing Communication Skills
    Coursera Instructor Network
    Feb, 2024
    - Apr, 2026
  • Business Writing (with Honors)
    University of Colorado Boulder
    Jan, 2024
    - Apr, 2026
  • Cross-Cultural Virtual Spaces and Teams
    University of California, Davis
    Jul, 2023
    - Apr, 2026
  • SKILL PROFICIENCY CERTIFICATE
    Confedration Of Indian Industries
    Mar, 2012
    - Apr, 2026

Experience

  • Amway
    • India
    • Social Media Analyst
      • Feb 2023 - Present
      • India

  • Amway India Enterprises
    • Lucknow Area, India
    • Advisor
      • Dec 2016 - Present
      • Lucknow Area, India

      Working as BSM advisor Support operation and attend meeting and observing business activity communication and review it is as per compny guideline.Review BSM before publishing in market by third party.Support in Pin qualification releas.Share all update QA related with leaders.

  • Aegis Global
    • Lucknow, Uttar Pradesh, India
    • Senior Executive Quality
      • Dec 2012 - May 2016
      • Lucknow, Uttar Pradesh, India

      Monitoring Calls: Listen to recorded or live phone conversations between customer service representatives and customers to assess their adherence to quality standards.Evaluating Performance: They assess various aspects of the call, such as agent behavior, communication skills, adherence to scripting or guidelines, accuracy of information provided, professionalism, and overall customer experience.Scoring and Feedback: Call quality auditors use predefined evaluation criteria to score each call and provide detailed feedback to agents or their supervisors. Feedback may include areas of improvement, suggestions, and commendations.

Education

  • 2011 - 2013
    University of Lucknow
    Bachelor of Science - BS, Mathematics and Computer Science
  • 2011 - 2013
    University of Lucknow
    Bachelor's degree, Computer Science
  • 2023 - 2025
    Integral University, Lucknow, Uttar Pradesh
    Master of Business Administration - MBA
  • 2023 -
    Integral University, Lucknow, Uttar Pradesh
    Master of Business Administration - MBA

Suggested Services

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Industry Focus. “Manufacturing”

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