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Mina Knezevic profile image

Mina Knezevic

Hotel Manager at Health & SPA Hotel Premier Aqua 5* (Resort Fruške Terme)
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Mina Knezevic is a seasoned hotel manager with 2 years of experience in managing operations, staff, and guest satisfaction at Health & SPA Hotel Premier Aqua 5*, with a strong background in marketing, sales, and customer service.
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Location
Serbia, RS
Languages
  • English -
  • German -
Skills
  • Marketing Strategy
  • Sales Management
  • Social Media
  • Customer Service
  • Sales
  • Show all
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Bio

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Mina Knezevic is a seasoned hospitality professional with extensive experience in hotel management and marketing. Based in Serbia, she is proficient in English and German, with a strong background in sales, customer service, and social media management. Knezevic holds a Master's Degree in Tourism and Travel Services Management from the University of Novi Sad. Throughout her career, she has worked in various roles, including hotel manager, general manager, marketing and sales manager, and front desk receptionist. Her expertise spans marketing strategy, online advertising, travel management, and guest service management. With over 8 years of experience in the industry, Knezevic has developed a unique blend of business acumen and customer-centric approach, making her a valuable asset to any organization.

Credentials

  • CEF B1 Level 1 Written English for Tourism
    -

Experience

  • Hotel Vojvodina Zrenjanin
    • General Manager
      • Sep 2018 - Apr 2022

      Responsible for all aspects of operations at the hotel, staff management and guests. Day to day manage between profitability and guest satisfaction measures.

  • Mat-Real Estate Novi Sad
    • Novi Sad, Serbia
    • Marketing and sales manager
      • Feb 2014 - Apr 2022
      • Novi Sad, Serbia

      Marketing & Social media Manager in charge of creation of content for websites, brochures and promotional material. Event & Public Relations management followed by tight supervision, collection and analysis of customers feedback. Responsible for creating strategies and procedures for service improvement and managing many work protocols. Surveillance & Management of technical and legal requirements for multiple objects within the group.

  • Hotel Aleksandar**** - Novi Sad
    • Novi Sad Serbia
    • Front Desk Receptionist
      • Mar 2013 - Jan 2014
      • Novi Sad Serbia

  • Freelance
    • Tourist Guide
      • Sep 2012 - Dec 2012

  • Golden Residence Hotel
    • Funchal, Madeira, Portugal
    • Intern
      • Jan 2012 - Jul 2012
      • Funchal, Madeira, Portugal

Education

  • 2006 - 2011
    University of Novi Sad, Faculty of Natural sciences, Departmant for Geography, Section Tourism
    Master's Degree, Tourism and Travel Services Management

Suggested Services

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Industry Focus. “Hospitality”

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