Experience

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  Catholic Community Services Western Washington

  • Family Support Partner

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  Catholic Community Services Western Washington

  • Burlington, WA

  • Family Support Partner

    • Jul 2012 - Present
    • Burlington, WA

    Provide peer support through a team based process to families that have children with serious mental health, emotional and/or behavioral issues. Report progress and collaborate with facilitator, therapist and psychiatrist to help the family and team stay on track with wraparound plan. Collaborate with systems, community partners and/or other agencies. Keep accurate records and update chart notes including risk assessment and stabilization needs. Arrange or provide transportation depending on client need. Provide parent education as needed. Coordinate and plan transition with family and facilitator. Co-Facilitate parent psychoeducation/support group when needed.

• 

  Ayusa

  • Community Representative

    • Jul 2011 - Jun 2013

    Recruit host families for foreign exchange students through community outreach. Conduct in-home interviews with potential host families to ensure a safe and stable environment. Conduct host family and student orientations. Contact students and host families monthly, either by phone or in person and complete monthly progress reports on each student and host family. Provide counseling, conflict resolution or behavioral support if needed to host family and/or student. Complete validation inspections with current host families to ensure home is a safe and stable environment for the student.

• 

  Aptitude Habilitation

  • EIA Tutor (ABA Therapist)

    • Dec 2011 - Jul 2012

    Provide ABA therapy one on one to children with Autism. Track daily progress on skills, communication and behavior. Attend monthly team meetings to discuss interventions and progress on behavior plan.

• 

  Trugreen

  • Retention Manager

    • Feb 2006 - Oct 2006

    Directly responsible for branches customer retention. Keep accurate records, run daily cancellation reports and calculate branch average. Oversee the three departments to ensure customer follow up and satisfaction. Group train and roll play customer retention and sales scenarios with all three departments. Handle escalated customer complaints (BBB complaints). Take incoming customer cancellation calls in an attempt to solve customer concerns and save customer. Implemented new company cancel pend software and trained other managers on how to use it.

• 

  The Arizona Republic

  • Phoenix, Arizona

  • Retention Specialist/Team Lead

    • Mar 2000 - Jan 2006
    • Phoenix, Arizona

    Train new employees. Participated in mentoring program to help create new employee manual and assisted with departmental cross training. Supervise employees in absence of Supervisor, run power and complete dialer, daily, weekly and monthly reports. Resolve escalated customer complaints. Responsible for renewing and maintaining existing customer’s accounts, acquire new circulation customers by phone. Take incoming customer service calls in a high volume call center and data entry of new circulation orders. Member of Creative Team. Planned company parties and picnics.