Experience

• 

  Newland Construction

  • Everett, Washington

  • Administrative Assistant

    • Jan 2013 - Oct 2019
    • Everett, Washington

• 

  Moss Adams LLP

  • United States
  • Accounting
  • 700 & Above Employee

  • Receptionist

    • Aug 2008 - Oct 2011

  • Receptionist/Administrative Support/Front Desk Coordinator

    • Aug 2008 - Oct 2011

    Greet and direct clients and visitors, vendors, job candidates and customersAnswer a multi-line telephone system and effectively route calls to appropriate staff membersUse Faxpress system to route faxes via email to appropriate staffManage internal and external mail when requested and follow up on issuesSchedule conference rooms and resources when requestedManage and maintain a neat and clean lobby areaHandle administrative projects, as well as overflow work as requested (including word processing, data entry, and internet research tasks)Customer Service; manage client calls and requestsAssemble packages and distribute board packets, reports, and marketing materials as neededAbility to make a good first impression, by telephone and in person, to present a good image for the companyStrong communication skills and ability to work effectively with multiple people and establish prioritiesAbility to work cooperatively with other administrative staff as an active team memberListen and follow instructions as given for a variety of projects and tasksAbility to work in pressure situations and meet deadlinesMaintain confidentiality when required for special projectsMaintain excellent attendance, promptness, and reliabilityMaintain a professional and courteous image

• 

  The Jay Group

  • Receptionist/Administrative Assistant

    • Sep 2005 - May 2008

    Answer a multi-line telephone system and effectively communicate technical information between the client, scientists, and environmental consultants.Greet clients such as land developers, government officials, and property owners. Use Microsoft Excel to create project tax identification lists and budget tracking reports.Organize the filing system to ensure easy access to technical plans, reports, and studies.

• 

  SHOCKMAN’S WORD WORKS

  • Transcriptionist

    • Sep 2004 - Aug 2005

    Completed difficult or special data entry or transcription projects which contributed to revenue growth.Created verbatim written copy of dictated medical information from gastroenterology, nephrology, cardiology and pulmonary practice groups’ physicians.Exhibited extensive knowledge of medical terminology as well as comprehension skills.

• 

  DE-EL ENTERPRISES

  • Installation Coordination Assistant

    • Sep 2003 - Aug 2004

    Used proprietary software to process service orders for field service technicians of a national window coverings manufacturer. Provided excellent customer service which decreased negative customer impact. Notified clients of appointment changes; answered questions, received complaints, and relayed customer feedback to the Service Manager.

• 

  CHEM-DRY OF WASHINGTON

  • Scheduler

    • Jan 2001 - May 2003

    Managed field service appointments for carpet and upholstery care cleaning service.Answered questions regarding carpet stain removal or protection as well as upholstery care. Determined service routes for technicians.

• 

  GIBSON TRAFFIC CONSULTANTS

  • Office Administrator

    • Jul 1998 - Dec 2000

    Oversaw the daily operations of a national traffic engineering firm accumulated data which aided in the decision-making process for projects completed by small cities, commercial land developers, as well as legal proceedings.Organized off-site storage of technical traffic engineering reports, surveys, studies and expert testimony data used in legal proceedings. Indexed technical documents which aided in the visual locations of topic specific manuals and journals.