Experience

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  TSR, Incorporated

  • Camp Hill, Pennsylvania, United States

  • Telecommunications Systems Analyst

    • Mar 2022 - Present
    • Camp Hill, Pennsylvania, United States

    Work with customers on all technical matters--responding to queries regarding technology, providing suitable telecommunications solutions, and providing circuit price quotes.Routinely interface with all functional departments of the company, client personnel, local exchange carriers, and long-distance carriers.Obtain circuit price quotes for all client proposals by working with all applicable telecommunications companies.Coordinate with the Telco and user Point of Contact to resolve the circuit trouble as quickly as possible. Track trouble ticket number, update status in ticket system with changes,

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  Enterprise

  • Mechanicsburg, Pennsylvania, United States

  • Driver

    • Dec 2020 - Mar 2022
    • Mechanicsburg, Pennsylvania, United States

    Drive and deliver vehicles locally or out of the area as needed, following all rules of the road.Deliver customers and vehicles to appropriate destinations in a safe and courteous manner.Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles.Organize travel routes and ensure vehicle paperwork is accurate and timely.

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  TEKsystems

  • Linglestown, PA

  • Penn State Health Voice Service Field Technician

    • Oct 2019 - Aug 2020
    • Linglestown, PA

    • Provide support for Nortel and Avaya telephone equipment, including Voice over IP, digital and analog phones throughout the Penn State Health Clinics, Physicians office and Hospitals• Troubleshoot, diagnose, and locate malfunctions. Replace parts, phones, punch down BIX and 66 blocks to interconnect components.• Log and track service restorations and change requests through ServiceNow incident management software.

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  Susan Graham Consulting

  • Camp Hill, PA

  • Polycom Phone Installation Technician

    • Sep 2018 - Sep 2019
    • Camp Hill, PA

    1-year project upgrading the phone systems across all State Agencies throughout the Commonwealth of Pennsylvania.Unbox and assemble Polycom Phones, remove old equipment, ensure network connection and operation.Verify phone pairing, Skype licensing, installation of RedSky Technologies E911 software and complete web based loginUpgrade Firmware on various Polycom phone models to the latest versionResponsible for delivering equipment to State Agencies in Ford 350 Transit Van

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  Novitas Solutions, Inc.

  • Camp Hill, PA

  • Medicare EDI Support Analyst

    • Jan 2012 - Apr 2018
    • Camp Hill, PA

    Provide Technical phone support to JH & JL Medicare Part A and/or B providers, billing and clearing houses with inquiries related to their Electronic Billing Integration (EDI).Reset user credentials and passwords and recreate Electronic Remittance Advice (ERA) reports. Analyze, troubleshoot, and interpret ANSI ASC X12 format transactions files to determine cause of rejections and errors in the electronic billing of Medicare claims.Effectively resolved customer issues relating to the Novitasphere Online Medicare Provider Portal and CMS Enterprise Identity Management systems

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  INSIGHT GLOBAL INC

  • Conshohocken, PA

  • Deployment Team Technician

    • Jan 2012 - Jan 2012
    • Conshohocken, PA

    Technician on, a three-week engagement, replacing Windows Thin Client hardware in Walmart and Sam’s Club Stores throughout Central PennsylvaniaInstalled Thin Clients and configured peripherals, tested connectivity and resolved conflictsInventoried all hardware and documented asset serial number and MAC address information

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  Hewlett Packard Enterprise

  • Camp Hill PA

  • Tier II Technical Support Engineer

    • Nov 2009 - May 2011
    • Camp Hill PA

    Oracle Storage Support First Tech Touch Engineer providing support and expertise to customers using remote tools for fault isolation on complex Sun Storage Area Network issuesAssist customer with break/fix, firmware upgrades, evaluations and performance issues related to various Sun Microsystems Disk Arrays, Tape Drives, Fiber Switches and Host Bus AdaptersAccept work assignments in a fast-paced call center environmentCreate service requests, schedule work, perform and document case activity according to policy and escalate problems to appropriate resource as required

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  CENTURY 21 PISCIONERI REALTY INC

  • Real Estate Salesman

    • Jul 2009 - Sep 2010

    Successfully guide home buyers and sellers through the sale and purchase of propertiesEstablish positive flow of communication with other agents, buyers and sellers, mortgage officers and title personnel involved in the home buying and selling processWrite and present approved Pennsylvania Association of Realtors contracts to sellers for considerationNegotiate contracts on behalf of clients, coordinate property closings, overseeing signing of documents and disbursement of funds

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  W.W. ENGINE & SUPPLY INC.

  • Harrisburg, Pennsylvania Area

  • Inventory Control Manager

    • Oct 2007 - Jan 2009
    • Harrisburg, Pennsylvania Area

    Created purchase orders, added, priced and maintained parts inventory using Karmak Business Management softwareAssisted walk in and phone in customers in determining their truck parts' needs using vendor web sites to look-up and order truck partsPacked, labeled, shipped and tracked products using UPS Worldship and FEDEX OnlineProvided technical support and troubleshooting of software and hardware on a Microsoft Windows 2000/XP network

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  REM INCORPORATED

  • Palmyra pa

  • Auto Cad Drafter

    • May 2002 - Oct 2007
    • Palmyra pa

    Created, designed and maintained template files for use on production automated Gerber Material Cutting machinesPlotted various types of antique automotive parts patterns into Auto CAD DXF filesProvided technical support to meet company requirements, ensured client connectivity on Intranet and to the InternetPurchased, installed, configured, maintained and provided troubleshooting of software and hardware on Microsoft Windows 2000/XP and Microsoft Windows 2003 Server networks

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  HEWLETT PACKARD CONSULTING

  • Chesterbrook PA

  • OpenView Management Solution Consultant

    • Apr 2000 - Nov 2001
    • Chesterbrook PA

    Dedicated IT delivery consultant, recognized as a resource for technical solutions including, installation, implementation and configuration of network and system management software for various enterprise clients utilizing various products from the Hewlett Packard OpenView SuiteSkilled at assessing client needs, recommending strategies that enhance network efficiency through real time management of resources, and provided successful knowledge transfer of the management tools to client end usersPerformed extensive UNIX shell scripting and customization of the HP OpenView Operations, Smart Plug In's and Network Node Manager software for enterprise clients resulting in a central point management solutions for their network operations and resourcesSpecialized in remote incident alarm solutions using Telamon TelAlert software to alert specific client personnel of potential problems through proactive management of resources